Arvato SCM Solutions was honoured with “Best Partner” and “Service Award” by Oriflame – one of the world’s leading direct selling beauty companies. The awards recognise Arvato’s exceptional contributions in developing and executing an agile B2B and B2C domestic fulfillment system for Oriflame’s China business.
“Oriflame’s vision has always been to be the top direct selling beauty company and China is a key growth market.” says Jason Dong, operations director at Oriflame China. “To support and further build upon our expanding network of consultants and customers, we rely on partners like Arvato that are able to innovate in its solutions and adapt swiftly to our needs.”
Arvato was commended for the implementation of digital solutions that enhanced the efficiency and quality of its domestic fulfillment model. This includes automation of the order management process and utilisation of computerised tools such as the Pick-by-Light system; with all data integrated into one centralised IT back-end system. The result is end-to-end visibility, better accuracy and control that are critical for managing Oriflame’s wide portfolio of Swedish, nature-inspired beauty products.
For Oriflame’s consultants and customers, the seamless flow of information allows them to track their orders in real-time via the Oriflame app, WeChat app, or Short Message Services (SMS). Because of the scalability and flexibility built into the system, Oriflame’s customers can be sure that they receive their orders timely even during extreme promotional peak periods such as during China’s annual 11.11 Global Shopping Festival. Their customer journey with Oriflame is further enhanced with an efficient returns management process through Arvato’s reverse logistics solution; and receipt of the most up-to-date promotional materials through Arvato’s value-added services.
“The ‘Three-Year Service Award’ also marks a significant milestone in the partnership between Arvato and Oriflame,” says Li Zhang, head of the consumer products business unit at Arvato SCM Solutions China. “Over the span of three years, Arvato has expanded its services to three sites across China – Beijing, Shenzhen and Shanghai; in support of Oriflame’s rapidly growing business.”
Arvato received both awards at Oriflame’s 2017 Summit for Service Providers.