Qualified and trained human capitals is an important aspect for Bank Central Asia, also known as BCA, in maintaining competitive advantage and in supporting business strategy.
BCA constantly strives to improve human capital through a range of effective development programs and quality staff recruitment. On that commitment, BCA has again been chosen to be the only company from Indonesia to be awarded the Gallup Great Workplace Award.
The award was presented by Head of Consulting Gallup, South-East Asia Taek Lee to BCA’s Vice President Director Armand Hartono at Hotel Indonesia Kempinski, Jakarta. Also present at the award ceremony was BCA Director Lianawaty Suwono and Head of Human Capital Management Division of BCA Hendra Tanumihardja.
“Convenience, safety, and reliability are BCA’s top priorities when providing financial services to all BCA customers. We are determined to continue to be a leader in the national banking industry that contributes greatly to the Indonesian economy. BCA recognizes that the priorities and all of these business strategies rely on the support of qualified employees. To that end, BCA will continue to improve the competence of human capitals through coaching, training, and learning, “Armand said on Saturday (7/22).
The company provides continuous training and development programs, instills performance-based work culture, and actively provides career development opportunities for 25,073 employees by 2016.
These development programs are balanced with BCA’s efforts to build work-life balances to improve employee productivity and effectiveness. The Gallup Great Workplace Award received by BCA today is an appreciation of BCA’s commitment.
The Gallup Great Workplace Award is an award initiated by Gallup’s strategic consulting firm. This award is an appreciation of the companies that succeeded in building a positive and productive work environment, helping the company achieve the best performance.
It is also a differentiator between the Gallup Great Workplace Award with other awards, namely this award sees the relationship between engagement with the achievement of business companies/organizations.
“The Gallup Great Workplace Award appreciates the company’s commitment to building workplaces that give employees energy and enthusiasm to work every day. We recognize that high engagement not only produces stronger business results, but also improves the welfare of every employee and their family. Employee wellbeing is the company’s essential contribution, “said Taek Lee, Head of Consulting Gallup, South-East Asia.
Of companies worldwide meeting the criteria, only about 8 percent of companies are awarded the Gallup Great Workplace Award.
This year, The Gallup Great Workplace Award is followed by companies from more than 30 industries, most of which come from the banking and insurance industries.
In 2017 alone only 37 companies that get this predicate. Globally, the level of engagement among award winners is 70 percent and the ratio of between employees engaged with actively disengaged is 14:1.
To achieve this award, companies follow the Employee Engagement Survey with employees of at least 50 employees with an 80 percent response rate. Companies earning an average grade of at least 4.4 out of 5, are eligible to be nominated for this award.
Since its inception in 2007, BCA became the first indigenous Indonesian company to achieve GGWA in 2015 and maintain that achievement in 2017. BCA managed to get a response rate of 97 percent in Team Engagement Survey which is higher than the minimum response rate of 80 percent.
BCA also managed to get the Team Engagement Survey score of 4.66, which is also higher than the minimum requirement of 4.4. In addition, the various Team Engagement programs conducted by the company helped boost business performance which is also one of the indicators of BCA’s victory.
Various efforts were made by BCA to maintain a positive work environment. BCA will continue to refine human resource development programs in line with the development of the business environment and the needs of BCA.
BCA will closely monitor the needs of human resources and continue recruitment and development efforts to prepare future generations of leaders as part of effective succession planning. BCA also consistently develops and introduces employee value proposition which is BCA’s values that emphasizes the principle of continuous improvement and friendly environment.
“Investment in technology and infrastructure ensures BCA is able to provide reliable services through multi-channel network sharing while improving efficiency in various aspects of the business. Human capital investments are primarily in professional development and training programs, encouraging staff to work effectively and enabling BCA to provide customer service of the highest quality, “said Armand.