DHL Express and Singapore-based retail logistics company blu have partnered to offer all DHL Express customers the option to directly collect their shipments from DHL Service Points, which include blu’s island wide network of over 55 bluPort Parcel Terminals in Singapore.
Provided at no additional cost, this service is now officially available island wide, and aims to offer greater flexibility and convenience to recipients of home-bound parcels.
Under this partnership, DHL customers have the flexibility to direct their residential-bound parcels to a bluPort Terminal or any other DHL Service Point for collection at their convenience. Recipients will receive an email or SMS with a link to the DHL Express On Demand Delivery platform when their parcels are picked up in the origin country. They can manage their delivery options on this platform and request for their parcels to be directed to a bluPort Terminal.
When shoppers select the option to collect parcels from DHL Service Points, the parcels bound for bluPorts are handed over to blu. blu is responsible for managing same-day delivery into the respective bluPorts. Following this, SMS notifications are sent to the parcel recipients to inform them of their personalized bluCode as well as collection expiry time. Shoppers will have 48 hours to collect their parcels from the bluPorts, with an automatic extension of 24 hours thereafter, if the parcel remains uncollected.
“The rise of e-commerce has established new shopping habits and expectations, as with the speed and convenience of parcel delivery. Singapore is no exception – especially as the country pushes to grow e-commerce receipts significantly by 2020. Through this partnership with blu, we hope to give our customers the freedom to choose where and when they receive their parcels. We will continue to enhance such options by expanding our network with trusted partners like blu, and innovating our service and offerings.” said Lyndon Morgan, Vice President of Operations, DHL Express Singapore.
“Our partnership with DHL Express further reaffirms the shift towards a seamless shopping experience for today’s shoppers, many of whom are time strapped and simply cannot afford the luxury of time to wait for a parcel to arrive,” said Mr Prashant Dadlani, founder of blu. “We look forward to growing blu’s network of bluPorts further together with DHL Express as a trusted partner.”
blu’s network of bluPorts has been in operation since October 2016, offering the first same day self-collection option in Singapore. blu’s partnership with DHL Express aims to eliminate the frustration and unpredictability of waiting times for the arrival of many more parcels, putting the consumers in greater control of their inbound parcels.