Empowering Digital Transformation
Globe Telecom has entered a strategic partnership with Netcracker Technology to boost its operational efficiency through enhanced service and network automation. This collaboration aims to optimize network performance and deliver seamless digital experiences to Globe’s customers, aligning with the telecom giant’s growth ambitions especially in the broadband sector.
Advanced Solutions for Improved Service
Under this new agreement, Netcracker will provide extensive support in critical operational areas such as order fulfillment, fallout management, service quality, proactive monitoring, and performance management. These improvements are expected to enable faster issue resolution and more efficient order processing, significantly accelerating Globe’s strategic objectives.
Expert Insights on the Partnership
Dennis Abella, Vice President and Head of Network Digitalization at Globe Telecom, highlighted the importance of selecting the right technology partner in today’s competitive market. He remarked on the pivotal role Netcracker has played in enhancing Globe’s operational support systems (OSS) transformation. This has led to boosted performance, reduced support costs, and an enhanced customer experience (CX), which are crucial for the company’s scalable growth across various business segments.
“Through this collaboration, we have significantly improved our fulfillment process KPIs, reinforcing our commitment to broadband growth and delivering superior service to our customers,” said Abella.
Yaniv Zilberman, VP Strategic Accounts at Netcracker, also expressed enthusiasm about continuing the journey with Globe. “This partnership is not only a step forward for Globe in enhancing business efficiency and customer value but also marks an important milestone in our expansion with the Singtel Group and its affiliate companies,” he stated.
Exploring New Horizons
The Globe and Netcracker partnership reflects a broader trend within the telecom industry, where companies are increasingly leveraging technology to enhance customer satisfaction and operational agility. This strategic move is expected to not only benefit Globe Telecom’s customer base but also set a benchmark in the sector for embracing digital solutions.
As telecom companies like Globe continue to expand their technological capabilities, the potential impact on the retail sector and consumer trends could be significant, possibly leading to more personalized and efficient consumer services and strengthened market positions.
