Indosat Ooredoo Hutchison (IOH) has announced significant success in the initial months following the launch of its AI-powered Anti-Spam and Anti-Scam feature. Just three months after its introduction, the feature has blocked hundreds of millions of potential digital fraud attempts. Launched on August 7, 2025, the tool has intercepted more than 200 million potentially harmful calls, flagged over 90 million dubious messages, and safeguarded an average of 11.5 million customers per month from possible scams.
This anti-fraud feature is a key component of Indosat’s AIvolusi5G program, an initiative that combines the power of artificial intelligence with cutting-edge 5G technology to enhance the safety and dependability of the network. This system works automatically on a network level, screening calls and messages for possible fraudulent activities. This does not necessitate the installation of additional applications or the use of specific devices by customers.
According to the Global Anti-Scam Alliance’s 2025 State of Scams in Indonesia report, 66% of Indonesian adults have been the target of scam attempts in the past year, with 14% suffering financial losses totaling IDR 49 trillion (USD 3.3 billion). The majority of these scams have taken place through direct-messaging channels like SMS and chat platforms.
Indosat’s internal data has revealed that the company’s VoLTE network alone has detected over 290 million spam calls. When expanded to encompass Indosat’s entire customer base, this results in more than 500 million identified scam and spam calls and messages within just two and a half months. Additionally, the system has flagged over 145 million spam and scam messages, which includes 110 million confirmed fraudulent messages.
Bilal Khazmi, Director and Chief Commercial Officer of Indosat Ooredoo Hutchison, commented on the results, saying: “Our technology is designed to help customers of all age groups navigate the digital world with increased confidence. By offering fast connectivity, accessible products, and robust protection, we remain dedicated to delivering superior digital experiences that connect and empower every Indonesian.”
While the system has not managed to block all malicious communications, Indosat has noted that its early warning alerts have contributed to reducing financial losses and increasing public awareness of online threats. Customers receive alerts about potentially harmful numbers or messages before they interact with them, enabling them to take preventative measures.
Indosat’s approach to cybersecurity follows the Zero Trust principle, which emphasizes verification over trust assumptions. This principle forms the foundation of Indosat’s efforts to combine technological safeguards with continuous digital literacy programs.
What is the AIvolusi5G program?
The AIvolusi5G program is an initiative by Indosat that merges artificial intelligence with 5G technology to improve the security and reliability of their network.
What is the primary goal of Indosat’s Anti-Spam and Anti-Scam feature?
The primary goal of this feature is to protect customers from potential digital fraud attempts by screening calls and messages for suspicious activity.
How does Indosat’s cybersecurity approach work?
Indosat follows the Zero Trust principle, prioritizing verification over trust assumptions. This approach underpins their efforts to combine technological safeguards with ongoing digital literacy programs.
