Japanese retail giant, Muji, has recently launched a recall for approximately 600,000 units of their room fragrance sprays. The recall action came into effect after the detection of bacteria during the production process.
The recall applies to 11 different scents of the 300ml Room Fragrance Spray, a product that has been available for purchase since September 2024. Despite the identified bacteria posing a minimal risk to human health, Muji has decided to proceed with the recall as a safety precaution for its customers. As of now, there have been no reported illnesses related to this issue.
In response to the situation, Muji has expressed its apologies and reassured its customers that it is taking the necessary steps to prevent similar incidents from happening in the future. The company is reportedly intensifying its hygiene protocols and thoroughly reviewing its production processes to avoid any future contamination.
The company’s statement read, “We deeply regret the worry and inconvenience this situation has caused our customers. We are committed, as a company, to preventing a similar occurrence in the future.”
Customers in possession of the affected room fragrance sprays are advised to return them for a complete refund. This can be done at Muji’s physical stores, through their official website, or via the company’s customer service hotline.
Despite the setback, Muji remains committed to its expansion plans. Last month, the company unveiled its ambitious strategy to grow its presence globally, with the opening of several flagship stores across Southeast Asia and Europe.
What products are included in the recall?
The recall includes 11 variants of the 300ml Room Fragrance Spray that has been sold since September 2024.
Why is Muji recalling these products?
Muji is recalling the room fragrance sprays as a precautionary measure after detecting bacteria during the product’s manufacturing process.
How can customers return the affected products?
Customers can return the affected products for a full refund either in-store, on the Muji’s official website, or via its customer service hotline.
