Rustan’s Department Store wins global award
In this article (5)
A global award for retail excellence has been won by Rustan’s Department Store.
It took the title in the latest IHA Global Innovation Awards (GIA), announced at the International Home + Housewares Show in Chicago.
IHA, the global sponsor and organiser of the program, announced 28 winning home and housewares retailers from 27 countries.
Launched in 2000 to foster innovation and excellence in home and housewares retailing internationally, GIA has so far recognised more than 370 retailers from 45 countries.
Rustan’s, the Philippines winner for the second time, was founded in 1952 by husband-and-wife team Bienvenido R. Tantoco Sr and the late Gliceria R. Tantoco as a home-based business in their living room. It became the only luxury department store chain in the Philippines. Today, Zenaida R. Tantoco is the second-generation leader of the family-owned business.
The GIA competition has two tiers, national and global, to recognise excellence in several business categories: overall mission statement, vision and strategy; store design and layout; visual merchandising, displays and window displays; marketing, advertising and promotions; customer service and staff training; and innovation.
National GIA winners are invited to the annual Chicago show where the global GIA jury chooses up to five global honorees, as well as the winners of the Martin M. Pegler Award for Excellence in Visual Merchandising, and the GIA Digital Commerce Award for Excellence in Online Retailing. The jury comprises four experts representing Asia, Europe and the Americas, plus a rotating international group of co-sponsoring trade-publication editors.
The national winners are featured in a special showcase in the Hall of Global Innovation, featuring visuals of their award-winning store design and branding ideas, visual merchandising and innovative displays.
GIA is part of a larger education initiative that includes seminars by retail experts, exposure in international housewares publications and educational sessions at events in the sponsors’ home countries.
Questions & Answers
Q.Which specific award did Rustan’s Department Store win at the International Home + Housewares Show?
Which specific award did Rustan’s Department Store win at the International Home + Housewares Show?
Rustan’s Department Store won the global award for retail excellence at the International Home + Housewares Show. This title is part of the latest IHA Global Innovation Awards (GIA) programme, which recognises innovation and excellence in home and housewares retailing.
Q.Who founded Rustan’s Department Store and when was the business established?
Who founded Rustan’s Department Store and when was the business established?
Rustan’s Department Store was founded in 1952 by husband-and-wife team Bienvenido R. Tantoco Sr and the late Gliceria R. Tantoco. They started the business as a home-based operation from their living room before it grew into a department store chain.
Q.What criteria do the GIA judges use to assess retailers for the awards?
What criteria do the GIA judges use to assess retailers for the awards?
The GIA competition judges retailers based on several business categories, including their overall mission statement, vision and strategy, store design and layout, and visual merchandising. Other criteria are marketing, customer service and staff training, and general innovation within the business.
Q.How many retailers have been recognised by the GIA programme since its inception?
How many retailers have been recognised by the GIA programme since its inception?
Since its launch in 2000, the GIA programme has recognised more than 370 retailers. These retailers represent 45 different countries, highlighting the international scope of the awards in fostering innovation and excellence in the home and housewares sector.
Reader pulse
Is global recognition key for regional luxury retailers?
21,549 votes so far