customer experience

Retail Asia09/05/2022

Retailers across the APAC region have had to quickly adapt to changing operating conditions over the previous two years, leading to many adopting new technologies and solutions to better serve customers across whichever touchpoints or platforms they prefer. As learned pandemic behaviours become the default setting for millions of consumers across the region, brands will […]

Retail Asia04/01/2018

B. by BANILA has opened a flagship store at COEX Mall in Starfield, Seoul, Korea. B. by BANILA flagship store, located on the first floor of the COEX Mall in Starfield, is the first concept store for Banilaco’s new make-up brand ‘B. by BANILA’. B. by BANILA flagship store is designed as a space for […]

Retail Asia27/11/2017

DFS Group has opened its 167sq m wine and spirits duty free store at Singapore Changi Airport’s new Terminal 4. Featuring over 300 brands, Terminal 4 is the first terminal at Changi to offer a ‘walk-through’ retail concept, allowing DFS to introduce new features for a seamless shopping experience. This includes integrated shopping spaces covering liquor & tobacco […]

Retail Asia29/06/2017

Today’s highly competitive retail environment requires that retailers create compelling and unique customer experience (CX) allowing them to have a frictionless shopping experience across all the channels. The customer experience is not confined to a single department or a job role but a holistic organizational effort that requires participation from all the stakeholders within the […]

Retail Asia24/11/2016

Nokia has powered major updates to its Motive Customer eXperience Solutions (CXS) software portfolio, promising communications service providers with advanced machine learning capabilities to reduce costs and improve customer experiences. Nokia Motive Service Management Platform (SMP) 7.0 and Motive Care Analytics (CAL) 2.0 use machine-learning algorithms developed by Nokia Bell labs — advanced capabilities that […]

Tag: customer experience

Reimagining the Customer Experience for New Breed of Shoppers

B. by BANILA opens a concept store in Seoul

DFS opens new experiential wine & spirits store

6 key components to effective customer experience

Nokia unveils machine learning-powered customer experience solutions