customer service

Retail Asia24/04/2019

SM Group has employed its first in-mall customer service robot, at SM Megamall. Named Sam, the AI humanoid robot is designed to help customers with directions and information about the latest mall deals, promotions and events. “Innovation is what SM strives for in providing better customer service to all and we are proud to introduce […]

Retail Asia09/11/2017

The golden rule for every business man is this: “Put yourself in your customer’s place.” – Orison Swett Marden I know, I get it, it’s November and we need to get staff on board for our Christmas period, not too early and certainly as inexpensively as possible. For so many retail businesses, the Christmas trading […]

Retail Asia11/08/2016

Australia’s Telstra has revealed plans to invest up to A$3 billion ($2.3 billion) over the next few years on improving the customer experience following a wave of recent network outages. The operator has revealed plans to increase its capex to sales ratio to 18%, the highest since the operator was building its 3G network in […]

Retail Asia21/03/2016

She is a loyal Asos customer who has ordered from the UK website not once, not twice, but a total of 19 times so far. But the latest experience for Ms Bernie Low, a local blogger, has been nothing short of frustrating. Ms Low, 22, is just one of many customers who have taken to […]

Retail Asia19/10/2015

Traditionally, the retail sector has taken the lead in customer service excellence. This is because when retail managers walked about their stores, they interacted with customers and received direct feedback as part of their daily duties. However, technology is revolutionising the retail sector – online stores, social media, mobile shopping and shopping apps are changing […]

Retail Asia19/06/2015

Quick Retailing, the dad or mum firm of Japanese trend chain retailer Uniqlo, is forming a three way partnership with administration consulting agency Accenture to speed up the digital innovation of shopper providers for its clients globally. Increasing on a long-standing relationship, the 2 corporations will discover methods to increase their collaboration to ship personalised […]

Tag: customer service

SM Group introduces first Customer Service Robot

Importance of customer service

Telstra to invest $2.3b to improve the customer experience

Singapore customers left hanging when Asos orders fail to arrive

Customer service in the Retail Revolution

Accenture and Quick Retailing be a part of forces to develop digitally enabled shopper providers