CX

Retail Asia09/05/2022

Retailers across the APAC region have had to quickly adapt to changing operating conditions over the previous two years, leading to many adopting new technologies and solutions to better serve customers across whichever touchpoints or platforms they prefer. As learned pandemic behaviours become the default setting for millions of consumers across the region, brands will […]

Retail Asia28/06/2019

The future of fashion label Topshop is in limbo after a crucial vote on a Company Voluntary Arrangement for parent Arcadia Group was delayed last week. Arcadia’s chairman Sir Philip Green is trying to gather approval from creditors for a scheme which would see them convert debt to future equity and rents reduced on UK […]

Retail Asia04/06/2019

Nine out of 10 customers say a bad experience with a company impacts their future buying decisions, with 42 percent saying it stops them buying from a brand altogether, according to new research by customer service software company Zendesk. The firm’s Quantifying the Business Impact of Customer Service in Australia Report found that companies that fail to […]

Retail Asia18/03/2019

There is a significant disconnect between the way brands and customers perceive trends in the customer experience, according to a recent survey by InMoment. While 36 per cent of brands believe their customer experience is definitely improving, only 13 per cent of customers felt the same way. The survey also found that brands are failing […]

Retail Asia08/03/2019

A three-fold jump in Indian mall supply from 3.2 million sqft last year to nearly 10 million sqft this year has been reported in India, following supply rollover from the previous year. The figures were outlined in the research report Customer Experience (CX) – The Epicentre of Retailing by property consultant firm Anarock, released at the Retail […]

Retail Asia16/11/2017

Mazda Sales Thailand has launched the all-new CX-5 with prices mostly competing with those of the Honda CR-V, one of the most popular SUVs in the Thai market. The second-generation CX-5 comes with a completely redesigned exterior and interior, although it still uses the same platform, engines and transmission from its predecessor. The CX-5 comes […]

Retail Asia17/11/2016

Mazda Motor Corporation today unveiled the all-new Mazda CX-5 crossover SUV. The fully redesigned model, which refines every element of Mazda’s design and technology to offer new dimensions of driving pleasure, will be launched in Japan in February before being rolled out to global markets. The slogan for development of the all-new CX-5 was “an […]

Tag: CX

Reimagining the Customer Experience for New Breed of Shoppers

Topshop future in stretch as crucial vote delayed

Long wait times driving bad CX experiences

Brands say customers are to blame for bad CX

Indian mall supply industry booming

Mazda launches all-new CX-5 in Thailand

Mazda Unveils the All-New CX-5