Tag: service

Retail Asia13/06/2019
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2min0
A new report has forecasted global food e-commerce sales to nearly triple through 2023, rising to US$321 billion and accounting for nearly 5 percent of total e-commerce revenues. The Global Food E-Commerce report, released by market research firm Packaged Facts, projects the Asia Pacific region will account for the majority of absolute growth, primarily due […]

Retail Asia03/06/2019
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2min0
The Japanese government has passed a new bill aimed at reducing mobile prices for consumers and stimulating competition in the mobile market. The new bill includes provisions banning operators from offering bundled device and mobile plans under a single price package. The new law, which is due to take effect as early as the third […]

Retail Asia24/05/2019
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3min0
DBS has retrained its customer center employees to take on new roles as customers become more digitally savvy. Voice biometrics specialists, live chat agents, and customer experience designers are among the 13 new job roles that DBS Bank has introduced in recent years as it creates the customer center of the future, the bank said in […]

Retail Asia14/05/2019
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2min0
ZTE, China Telecom and industrial equipment company Zhejiang Supcon have jointly developed a 5G-enabled industrial service platform designed to allow specialists to remotely assist on-site maintenance personnel. The Plantmate service platform allows on-site maintenance personnel to use augmented reality glasses equipped with high definition cameras to send real-time high definition images back to specialists over 5G. These specialists can […]

Retail Asia29/04/2019
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3min0
There are a few different forces fighting each other with YouTube TV right now. First is that the streaming service is still relatively new, especially taking into account how recently it was made widely available in the U.S., and it is likely lagging in terms of subscriber numbers. Second is the content selection available for YouTube TV, […]

Retail Asia24/04/2019
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1min0
SM Group has employed its first in-mall customer service robot, at SM Megamall. Named Sam, the AI humanoid robot is designed to help customers with directions and information about the latest mall deals, promotions and events. “Innovation is what SM strives for in providing better customer service to all and we are proud to introduce […]

Retail Asia20/03/2019
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4min0
More than four in five (81%) operators in Asia-Pacific plan to deliver 5G services to major live sports and esports event organizers, according to research conducted by Ovum for Amdocs. The research found that operators in the region view sports events such as the Tokyo 2020 Olympic Games as an opportunity to create new enterprise services grounded in […]

Retail Asia21/01/2019
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2min0
Hyundai Motor, Korea’s largest carmaker by sales, said Wednesday that Singapore-based Grab began using its Kona Electric for its ride-hailing service this month. In November, Hyundai Motor and its affiliate Kia Motors jointly invested $250 million in the Southeast Asian company for a business partnership in ride-hailing service markets, the carmaker said in a statement. […]

Retail Asia18/01/2019
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6min0
The government is preparing to launch regulations fixing the rates drivers and riders for ride-hailing services such as Grab and Go-Jek receive, two officials said this week, creating potential obstacles for the companies’ expansion. The regulations would meet drivers’ demands for more oversight and higher rates but there are concerns that the rising costs to the companies could […]

Retail Asia16/01/2019
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2min0
Two of Vietnam’s largest banks reported contrasting performances in 2018, with Vietcombank’s profits rising by 63.5 percent and Vietinbank’s falling by 27 percent. Vietcombank, the largest listed bank by market capitalization, said profit before tax was VND18.02 trillion ($772.73 million) last year, up 63.5 percent over 2017. Vietcombank earlier this month raised VND6.2 trillion ($265.86 […]

Retail Asia11/01/2019
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3min0
Indonesia’s Go-Jek suffered a setback to its expansion plans on Wednesday after the transportation regulator in the Philippines rejected its application to launch a ride-hailing service, saying its domestic unit did not meet local ownership criteria. However, the setback may only be temporary as the firm, whose backers include Google, could appeal the decision or […]

Retail Asia24/12/2018
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1min0
Luxury retailer Louis Vuitton is offering a personalisation service for a selection of men’s ready-to-wear items in a limited number of global stores. The My LV World Tour Louis Vuitton personalisation service offers clients the opportunity to customise their purchases with a variety of patches and embroideries inspired by vintage travel labels and varsity lettering […]

Retail Asia24/12/2018
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1min0
Aeon Credit Service (M) Bhd’s net profit for the third quarter ended Nov 30, increased 23.5% to RM87.14 million from RM70.55 million a year ago, attributed to lower impairment loss on financing receivables. Revenue for the period increased 11.6% to RM348.5 million from RM312.35 million. For the nine-month period, the group reported a 22.62% rise […]

Retail Asia18/12/2018
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4min0
Kakao Mobility announced las week that it would postpone the official launch of its carpooling service after a week of fierce protests from the local taxi industry. The Kakao affiliate started offering a beta version of the service last Friday that was made available to a randomly selected pool of users nationwide. On the same […]

Retail Asia12/12/2018
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3min0
Indonesian unicorn startup Traveloka announced the resignation of its co-founder, Derianto Kusuma, from his position as chief technology officer on Tuesday. Derianto was one of three persons involved in the establishment in February 2012 of the online ticketing and hotel booking service, which has since become one of the leading tech companies in Southeast Asia. […]

Retail Asia05/12/2018
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5min0
Vietnam is the first stop for Enterprise Rent-A-Car in Asia, after 85 locations in Europe and the Americas. The world’s largest car rental servicer, Enterprise Holdings, recently announced that its Enterprise Rent-A-Car service is now available in Vietnam. The move is part of Enterprise Holdings’ goal to expand its car rental services across the Asia […]


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