study

Retail Asia13/01/2020

Malware caused Vietnamese users damage worth VND20.89 trillion ($900.8 million) last year, up 40 percent year-on-year. The surge came with the rising number of computers contaminated with malware from advanced persistent threats (APT), according to a report released Thursday by Vietnam’s cybersecurity firm BKAV. The number of computers infected with malware rose 3.5 percent year-on-year […]

Retail Asia06/12/2019

Thanks that lack measures to withstand cyberattacks risk up to 65 percent of their quarterly profits, according to a recent stress test study by the Monetary Authority of Singapore. Direct and indirect impact from cyberattacks against banks are estimated to cause losses of 35-65 percent and 20-50 percent of quarterly profits, respectively. According to the study, […]

Retail Asia10/12/2018

New research reveals 75 per cent of shoppers prefer live-agent support for customer service verses 25 per cent support for self service and chatbots. The research, from cloud contact-centre operator NewVoiceMedia, identified consumer concerns about sharing sensitive information, a lack of understanding of bots and their inability to resolve issues. “Chatbots can provide customers with […]

Retail Asia03/02/2017

Internet penetration increased by 10% in the last 12 months to hit 3.773 billion, or 50% of the world’s population, according to a report from social media management platform Hootsuite and social media agency We Are Social. The report also showed that global social media use has increased by 21% in the last 12 months, […]

Retail Asia06/10/2016

Dozens of domestic workers attended a course at Sanggar Kegiatan Belajar in Malang City on Tuesday. The course for domestic workers was held by the Institute for Community Research and Development (LPKP) Malang chapter and the International Labour Organization (ILO). “Domestic workers are trained to work effectively according to the applicable standards,” said Irfan Afandi, ILO promote project coordinator […]

Retail Asia01/07/2016

In a nascent marketplace where local brands hold their own against foreign competitors, Apple has emerged as the most differentiated brand whereas local telecom player MPT ranks as the most loved. Brands like mobile provider Telenor have also earned recognition for innovation, despite being a recent market entrant. Myanmar’s rapid transformation also means businesses need […]

Tag: study

Malware costs Vietnam $900 mln

Banks Unprepared for Cyberattacks Risk More Than Half of Profits in Singapore

Real human call centres still preferred : research

Half the world is now online

Malang Opens Courses for Domestic Workers

First-ever Myanmar Study Highlights Factors for Brand Success & Future Game Changers