support

Retail Asia25/03/2022

Apple is working on a hardware subscription service that would let you use its products in exchange for a monthly fee. It would be different than the iPhone Upgrade program that lets you pay for the iPhone in 24 monthly installments. Under that program, the device is yours once you have paid for it in […]

Retail Asia29/09/2021

WhatsApp has been the number one messaging in the world for a while—which is no small thing—but it isn’t without its own set of drawbacks. For one, it can only be activated on one phone at a time, despite the beta version allowing a limited pool of testers to download it to 3 other devices […]

Retail Asia13/04/2021

Global leading ICT provider Huawei launched its SME Support Program with trusted ecosystem partners in Asia Pacific, aiming to deliver further technical support for economic recovery amid the fight against the pandemic in the region. Small and medium enterprises (SMEs) are the engines of growth and innovation in the APEC region. They account for over […]

Retail Asia15/07/2020

Chatbots in customer support can backfire and result in the loss of business, according to a new Brunel Business School study. The research, published in Services Industry Journal, investigates factors that make chatbot interaction a negative experience for customers, which can cause them to abandon a purchase or even a brand altogether, blaming the company rather […]

Retail Asia17/03/2020

Tech startup OneDash has unveiled a chat-to-checkout service which eliminates the need to quit a chat session to complete a purchase. The OneDash app also enables interactive video so shoppers can connect with retailers in real-time and interact personally. Oleksandr Matviishyn, CTO of OneDash, says one of the motivations behind creating the chat-to-checkout app was […]

Retail Asia17/10/2019

Philippines-based low-cost carrier Cebu Pacific has launched its online travel assistant, Charlie the Chatbot, to provide 24/7 support for customers. Charlie, now available on the airline’s website and official Facebook page, can help answer customers’ frequently asked questions, which include flight bookings, inflight meals, baggage allowance and so on. Customers who need help can type […]

Retail Asia03/06/2019

New data from Juniper Research predicts consumer interaction with chatbots in retail will reach 22 billion by 2023. The figure represents a sharp increase over an estimated 2.6 billion interactions this year. According to the new research report “AI in Retail: Segment Analysis, Vendor Positioning & Market Forecasts 2019-2023”, chatbots in retail will enable effectively automated […]

Retail Asia11/03/2019

New research reveals 75 per cent of shoppers prefer live-agent support for customer service verses 25 per cent support for self service and chatbots. The research, from cloud contact-centre operator NewVoiceMedia, identified consumer concerns about sharing sensitive information, a lack of understanding of bots and their inability to resolve issues. “Chatbots can provide customers with […]

Retail Asia17/01/2017

Customers must be at the centre of banks’ attention as they make a move towards digital transformation in an effort to adapt to a changing landscape of financial innovation and disruptive technologies. This was said by head of Retail Banking at VP Bank, Sandeep Deobhakta, at a conference held in Hà Nội on Thursday, titled, […]

Retail Asia01/10/2016

After purchasing two Strategic Sealift Vessel (SSV) warships from PT PAL Indonesia, the Philippine government is considering putting in another order for a medical support vessel from Indonesia’s state-owned shipbuilder. During the 2016 Asian Defense & Security (ADAS) exhibition in Manila, Philippine Secretary of National Defense Delfin Lorenzana held a discussion with Brig. Gen. Jan Pieter […]

Retail Asia31/08/2016

Australia’s Telstra has revealed plans to use drone technology to improve network resilience and disaster readiness during the tropical state of Queensland’s upcoming storm season. The operator will use drones as an “eye in the sky” to help technicians inspect local base stations following a storm or cyclone, checking for damage before technicians are deployed […]

Retail Asia11/07/2016

Thailand’s AIS has upgraded its customer contact center system in a bid to provide a consistent, enhanced and personalized customer experience for its growing subscriber base. The new system now routes up to 70% of all customer calls to a self-service system. The self-service capacity allows subscribers to gain access to services such as activating their […]

Retail Asia13/04/2016

Singtel has improved its real-time customer engagement capabilities with the implementation of a web chat system from online and mobile messaging platform provider LivePerson. The cloud-based chat solution allows Singtel to take advantage of predictive intelligent targeting and behavioural intent tools to enhance web assistance services and customers’ overall communication experience with Singtel. “As Singtel continually […]

Tag: support

Apple reportedly considering a monthly subscription program for iPhone and other hardware

WhatsApp to get iPad, multi-phone support

Huawei launches SME Support Program to support economic recovery in APAC

Chatbots are backfiring, ‘pushing away customers’

Chat-to-checkout app lets shoppers interact real time

Cebu Pacific introduces online chatbot for customer support

Boomtime ahead for chatbots in E-commerce

Shoppers prefer human interaction over bots, says study

As Vietnamese banks digitise, customer service key

Philippines interested in Indonesian medical support ship

Telstra taps drones to improve network repair times

AIS introduces self-service at contact centers

Singtel adopts web chat to improve customer service