The decision comes following a steady decline in 3G users, who now make up less than 0.25% of CMHK’s total mobile customer base, including post-paid, pre-paid, and virtual network operator-related subscribers. CMHK has been notifying customers of the upcoming transition since late 2023 and continues to assist affected users in upgrading their 3G phones, devices, or SIM cards.
In a separate statement, the Communications Authority (CA) confirmed it granted CMHK prior approval to cease 3G services under Special Condition 10.4 of the company’s Unified Carrier Licence. The CA acknowledged that only a small number of users were affected and highlighted CMHK’s continued efforts to support them through service upgrades and transition arrangements.
Customers who do not wish to upgrade will be offered reasonable termination options. The CA has also mandated that CMHK maintain adequate 3G service quality until the shutdown date.
The CA also encouraged customers to consider upgrading to newer mobile services for improved quality and features.
