Don't Miss:
29. April 2024
ABOUTADVERTISE CONTACT
   

Tag: customer

Retail Asia24/09/2020
Shopify.jpg
E-Tailing

Shopify data stolen by its own employees

2min0
Shopify has seen customer data stolen by “rogue” employees, the e-commerce provider announced. Two members of Shopify’s support team were engaged in a scheme to obtain customer transactional records of certain merchants – less than 200, according to Shopify. Once the business became aware of the scheme the team members’ access was immediately terminated, and […]
CONTINUE READING
Retail Asia18/09/2020
Razer-1280x800.jpg
General

Razer releases data on 100,000 customers

1min0
Global gaming retailer, manufacturer and payments ecosystem Razer has inadvertently exposed personal information about some 100,000 of its customers online due to a misconfigured server. The data was stored on an Elasticsearch cluster that was set to allow public access, potentially exposing the customers to targeted phishing attacks by individuals posing as the company. Sensitive […]
CONTINUE READING
Retail Asia28/01/2020
customer-experience-1024x577.jpg
Research

Behind the acronyms: Making sense of customer data platforms

7min0
Success in today’s competitive retail landscape means putting the customer front and center. Retailers must understand their customers’ every need and deliver relevant, personalized experiences at the right moment to meet those needs. This necessity is particularly strong across the diverse APAC region, where connected device use, commerce platform capabilities, and consumer buying behaviors vary […]
CONTINUE READING
Retail Asia08/08/2019
starbucks1.jpg
Startups

Starbucks buys stake in retail-technology startup Brightloom

2min0
Starbucks Coffee Company has announced a deal with Brightloom (formerly Eatsa), a San Francisco and Seattle tech company that is working to create a best-in-class end-to-end digital customer experience platform for the restaurant industry. Starbucks is granting Brightloom a software license to select components of Starbucks’ proprietary digital flywheel software. In connection with the licensing […]
CONTINUE READING
Retail Asia18/07/2019
The-Celebration-Mall-1280x851.jpg
Research

Improving retail sales and operations with customer traffic data

2min0
“Highly detailed and accurate traffic information is an absolute necessity in the modern retail environment and the solution provided by ShopperTrak has allowed Kathmandu to leverage this data with great success.” ShopperTrak gives retailers and shopping centres the data they need to optimise labour, store and marketing performance. By leveraging a combination of traffic data […]
CONTINUE READING
Retail Asia03/06/2019
Chatbot-services.jpg
E-Tailing

Boomtime ahead for chatbots in E-commerce

3min0
New data from Juniper Research predicts consumer interaction with chatbots in retail will reach 22 billion by 2023. The figure represents a sharp increase over an estimated 2.6 billion interactions this year. According to the new research report “AI in Retail: Segment Analysis, Vendor Positioning & Market Forecasts 2019-2023”, chatbots in retail will enable effectively automated […]
CONTINUE READING
Retail Asia29/05/2019
counterfeit-products-1280x960.jpg
General

Customs seizes $7 million worth of fake goods

1min0
Hong Kong Customs has seized 55,000 items of fake goods destined for the US during a three-month campaign to combat cross-border counterfeiting. The haul, some of which is shown in the accompanying photograph, included trainer, apparel, mobile phones and accessories, handbags and Beats-branded headphones. Customs officers estimated the value of the haul to be about […]
CONTINUE READING
Retail Asia24/05/2019
DBS-Bank-1024x671.jpg
Finance

DBS Rolls Out Customer Center of the Future

3min0
DBS has retrained its customer center employees to take on new roles as customers become more digitally savvy. Voice biometrics specialists, live chat agents, and customer experience designers are among the 13 new job roles that DBS Bank has introduced in recent years as it creates the customer center of the future, the bank said in […]
CONTINUE READING
Retail Asia21/05/2019
Vietnam-Ecommerce-1024x683.jpg
E-Tailing

CX is Critical to Cuccessful for Etailers

4min0
Why a personalised and convenient engagement with shoppers is critical in online stores. Consumers are expecting more personalised and convenient experiences from retailers and brands in the B2B space. Research shows 58 per cent of online shoppers expect retailers to provide a more personalised user experience while 64 per cent of consumers have purchased online […]
CONTINUE READING
Retail Asia03/05/2019
singapore-retail.jpg
Research

Qualtrics Research Reveals the Business Impact of Responding to Customer Feedback

6min0
Qualtrics, the leader in experience management (XM), today launched research revealing the extent to which Singaporean businesses are responding to customer feedback and the subsequent impact on business outcomes. The Qualtrics State of Customer Feedback report – which surveyed 500 consumers – found that 42 per cent of Singaporean respondents said while organisations had acknowledged […]
CONTINUE READING
Retail Asia25/04/2019
Spark.jpg
Telecom

Spark New Zealand names Grant McBeath customer director

3min0
Spark New Zealand has appointed Grant McBeath (pictured) as its new customer director on the company’s leadership “squad”, effective July 1. McBeath will replace current customer director Jolie Hodson, who will become Spark’s chief executive from that date. Commenting on McBeath’s appointment, Hodson said “he has a strong track record of building high performing teams and delivering for customers […]
CONTINUE READING
Retail Asia24/04/2019
SM-Group-Robot-1280x720.jpg
General

SM Group introduces first Customer Service Robot

1min0
SM Group has employed its first in-mall customer service robot, at SM Megamall. Named Sam, the AI humanoid robot is designed to help customers with directions and information about the latest mall deals, promotions and events. “Innovation is what SM strives for in providing better customer service to all and we are proud to introduce […]
CONTINUE READING
Retail Asia18/03/2019
customer-experience-1.jpg
E-Tailing

Brands say customers are to blame for bad CX

3min0
There is a significant disconnect between the way brands and customers perceive trends in the customer experience, according to a recent survey by InMoment. While 36 per cent of brands believe their customer experience is definitely improving, only 13 per cent of customers felt the same way. The survey also found that brands are failing […]
CONTINUE READING
Retail Asia14/02/2019
social-media-china-1024x690.jpg
General

All about Generation Z

12min0
People born in the year 2000 will turn 19 this year, entering university or finding jobs in a society struggling with slowing economic growth and a rapidly declining population. But as Korea adapts to a difficult economic environment, how will this new generation that prioritizes personal experiences and online communities fit in? The generation, known […]
CONTINUE READING

Older Posts

About Retail News Asia

Retail News Asia is committed to providing local and global retailers with the latest news from the Asian retail market on a daily basis.

We have resources for everyone from independently owned business owners to online-only retailers and major chains expanding their reach throughout the Asian market. Retail News is “the news source” with over 50 weekly posts and 13,6 million readers.

CONTACT US
CALL US ANYTIME
Most read
Retail updates

Stay up to date of the lates updates and retail news from Asia.






X