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15/05/2024 Facebook and Instagram experiencing outages along the East and West Coasts of the U.S. ( General )
14/05/2024 Qantas to launch new route from Manila to Brisbane ( General )
13/05/2024 Meta expands paid verification service for businesses ( General )
10/05/2024 For complex iPhone AI tasks, Apple will use cloud-based servers running M-series chips ( Electronics )
10/05/2024 Samsung plans to add $1B to Vietnam investment annually ( Electronics )
08/05/2024 Digital content exporters open foreign offices to avoid tax ( General )
06/05/2024 WhatsApp’s new status update tray with previews is rolling out more widely in beta ( General )
02/05/2024 A Deep Dive into Grade A Buildings in Hong Kong ( General )
02/05/2024 Shopee races past other e-commerce rivals ( E-Tailing )
30/04/2024 TikTok, Facebook, and other foreign service providers pay $575M in taxes ( General )
29/04/2024 Sacombank assures no loss on $141M loan to Bamboo Airways ( General )
29/04/2024 Skype rolls out update with new features for both Android and iOS ( General )

Retail Asia14/02/2019

Ikea is turning to services to increase turnover and boost engagement with customers. Moreover, partnering with specialist companies in such areas as delivery and assembly allow it to focus on product design and sales, leaving post-checkout experiences in the hands of specialists, rather than committing its own staff and training resources. An example of the […]

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Retail Asia06/02/2019

E-commerce accounted for 8 percent of total retail sales in Indonesia last year, on course to reach 18 percent by 2023, fueled by changing behavior among tech-savvy customers who are willing to spend more for convenience, according to a recent study by American multinational investment bank Morgan Stanley. The study estimates the size of Indonesia’s […]

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Retail Asia09/01/2019

Sarment Holding Limited is pleased to announce that it is partnering with BlackBerry to co-develop KEYYES CHAT, a highly-encrypted messaging application to provide identity and overall data security management for Sarment’s rapidly growing ultra-high, and high-net worth user base. The development of KEYYES CHAT will be in conjunction with a series of other security-focused applications […]

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Retail Asia08/01/2019

As a result, she faces constant harassment by debt collectors who call her, wait outside her home, and even go as far as contacting her parents, family members, friends and acquaintances. “I was not expecting these fintech firms to subject their customers to such dreadful practices. They accessed my contact list and messages [on my mobile phone]. […]

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Retail Asia07/01/2019

Vietnam’s largest telecommunication company, Viettel, is seeking to double its five million subscribers in Myanmar by the end of the year. Viettel, whose $1.22 billion unit Viettel Global Investment is trading on the Unlisted Public Company Market, has also shown interest in investing in North Korea and Cuba. “The growth seen in Myanmar is rare […]

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Retail Asia04/01/2019

Starbucks South Korea says the number of customers bringing their own cups to the store leapt 24 per cent in just one month. The boost is the result of its ‘Eco Bonus Star Program’ aimed at reducing waste and improving consumer awareness of sustainability issues. Through the Eco Bonus Star Program, customers of Starbucks South Korea can […]

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Retail Asia11/12/2018

Millennials are driving growth in Indonesia’s e-commerce industry as they buy a wide range of items, from clothes and gadgets to phone credit and electricity tokens, from online outlets with increasing frequency, according to a recent report from market research and consulting firm Ipsos Indonesia. The E-Commerce Outlook 2018 report released on Monday looked at the […]

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Retail Asia05/12/2018

South Korean convenience store operators have agreed not to engage in cut-throat competition in the latest move to better protect struggling franchisees. A key centerpiece of the voluntary deal calls for CU, GS25 and 7-Eleven and three other convenience store brands to decide “carefully” over whether to open a new convenience store near an area […]

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Retail Asia29/11/2018

Nearly two-thirds (63 per cent) of consumers in Asia will no longer shop with a retailer after just one poor customer experience. That is one of the conclusions of a research study conducted by unified commerce provider Tofugear in partnership with Rakuten Insight. Based on a survey of 6000 shoppers across 12 countries in Asia, the research […]

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Retail Asia28/11/2018

KT’s week has taken yet another turn for the worse as the fire that caused major telecommunications disruptions in Seoul and the surrounding area has likely left the company with a hefty compensation bill and subscribers looking to take their business elsewhere. According to data from the Korea Telecommunications Operators Association on Tuesday, the number […]

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Retail Asia21/11/2018

With more women spending more on eating out, they have become linchpins of the F&B industry, a study indicates. A new survey by HCMC-based market research firm Decision Lab finds that female consumers can make or break the food and beverage industry of Vietnam. Average visits per capita by female consumers to the out of […]

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Retail Asia21/11/2018

JD sales lept 25.1 per cent in the third quarter, to RMB104.8 billion (US$215.3 billion). “We are pleased to report solid results for the third quarter, with our core JD Mall business driving consistent growth under its highly experienced management team,” said CEO and chairman Richard Liu. “JD’s commitment to convenient, reliable service and high-quality, […]

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Retail Asia25/10/2018

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With the rise of e-Commerce, Asian retailers are under tremendous pressure to continuously push traditional boundaries and embark on digital transformation to engage consumers. Keeping up with the latest trends in providing the best consumer experience have retailers looking to tech innovations, particularly digital technologies, to play a key role in capturing and keeping customers’ […]

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Retail Asia29/06/2017

Today’s highly competitive retail environment requires that retailers create compelling and unique customer experience (CX) allowing them to have a frictionless shopping experience across all the channels. The customer experience is not confined to a single department or a job role but a holistic organizational effort that requires participation from all the stakeholders within the […]

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Retail Asia28/04/2017

It may just be a marketing gimmick, but Apple’s latest initiative has all the elements to attract the crowd in its stores. The tech giant is planning to mobilize the mass to its stores by arranging educative sessions, dubbed “Today at Apple”, which would be organized by experienced professionals and will impart wisdom on a […]

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Retail Asia24/01/2017

Supermal Karawaci, one of the largest mall entertainment center in Western Jakarta, has launched an interactive mobile application that would allow retailers to offer personalized content and engage with customers better. The 125,000-square-meter retail destination in Banten Province, West of Jakarta has over 1,000 retail stores and outlets, three cinemas and the largest Timezone arcade […]

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Retail Asia17/01/2017

Customers must be at the centre of banks’ attention as they make a move towards digital transformation in an effort to adapt to a changing landscape of financial innovation and disruptive technologies. This was said by head of Retail Banking at VP Bank, Sandeep Deobhakta, at a conference held in Hà Nội on Thursday, titled, […]

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Retail Asia13/12/2016

With its uniquely young population, the lack of big-box retail and unmatched digital adoption rates, Southeast Asia’s e-commerce market is growing much faster than the global rate. A report by Google and Singapore investment company Temasek forecasts that the e-commerce market in Southeast Asia will grow from $5.5 billion in 2015 (0.8 percent of the […]

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Retail Asia25/11/2016

Verint Systems has extended its Customer Engagement Optimization portfolio through its acquisition of OpinionLab, a provider of continuous voice of the customer listening solutions that drive smarter, real-time digital engagement. OpinionLab solutions are used by global brands to optimize web and mobile customer experiences and engagement. Voice of the Customer (VoC) solutions are becoming a strategic imperative, helping […]

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Retail Asia24/11/2016

Nokia has powered major updates to its Motive Customer eXperience Solutions (CXS) software portfolio, promising communications service providers with advanced machine learning capabilities to reduce costs and improve customer experiences. Nokia Motive Service Management Platform (SMP) 7.0 and Motive Care Analytics (CAL) 2.0 use machine-learning algorithms developed by Nokia Bell labs — advanced capabilities that […]

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