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Tag: experience

Retail Asia24/04/2019
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General

SM Group introduces first Customer Service Robot

1min0
SM Group has employed its first in-mall customer service robot, at SM Megamall. Named Sam, the AI humanoid robot is designed to help customers with directions and information about the latest mall deals, promotions and events. “Innovation is what SM strives for in providing better customer service to all and we are proud to introduce […]
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Retail Asia17/04/2019
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Logistics

Benoy completes design work of Jewel Changi

2min0
International architecture and design firm Benoy has completed work on the interiors for Singapore’s new airport shopping centre, Jewel Changi. Opening its doors on April 17, the new 137,000sqm space connects three of Changi Airport’s current four terminals, making it easily accessible to the public and passengers. With more than 65 million passengers passing through […]
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Retail Asia18/03/2019
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E-Tailing

Brands say customers are to blame for bad CX

3min0
There is a significant disconnect between the way brands and customers perceive trends in the customer experience, according to a recent survey by InMoment. While 36 per cent of brands believe their customer experience is definitely improving, only 13 per cent of customers felt the same way. The survey also found that brands are failing […]
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Retail Asia14/03/2019
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Research

Consumers are in control and searching for Experiences

8min0
Retailers must recognise consumers are in control and they are looking for experiences above all else, according to US trend expert Tom Mirabile. Speaking at the International Housewares Association’s annual show in Chicago, Mirabile said housewares suppliers and retailers need to focus all their efforts on what the consumer wants, how the consumer sees themselves, […]
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Retail Asia12/02/2019
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Living

How technology shape the future of retail in India

12min0
The Indian Retail Industry is considered one of the fastest growing industries in the world and technology has emerged as a helping hand to the industry. The world has seen a transition in retail planning –with the industry going from being product-centric to being customer-centric – and retailers are leveraging technologies to reach the modern […]
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Retail Asia31/01/2019
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Research

Food trends and their impact on consumption

13min0
We are a young nation of 1.2 billion consumers. We are more connected to each other and the rest of the world than ever before. We travel within India and outside India more frequently. We are more informed about ourselves, about what we eat, about our environment and also about the impact of our consumption […]
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Retail Asia28/01/2019
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Living

Siri House opens in Singapore with new concept

1min0
Hybrid showroom, restobar, retail space and gallery Siri House has opened in Dempsey Hill as a taste test for a planned flagship in Thailand. The venue combines multiple concepts into a single interconnected area, including mock interiors for Bangkok apartments, display spaces for Thai artists, and discrete retail corners focusing on Thai culture and designer […]
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Retail Asia26/12/2018
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Food

How Pizza Hut is mixing technology with pizza

5min0
Yum! Restaurants-led Pizza Hut is betting big on technology. The brand is investing technology at each every step from taking orders to delivery of the pizza. Elaborating more on the same, Managing Director, Pizza Hut (India Subcontinent), Yum! Restaurants, Unnat Varma said, “We are using technology in sorting out our kitchens. So kitchens are becoming better in terms of […]
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Retail Asia29/11/2018
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Research

Poor customer experience costs retailers in Asia

3min0
Nearly two-thirds (63 per cent) of consumers in Asia will no longer shop with a retailer after just one poor customer experience. That is one of the conclusions of a research study conducted by unified commerce provider Tofugear in partnership with Rakuten Insight. Based on a survey of 6000 shoppers across 12 countries in Asia, the research […]
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Retail Asia15/06/2018
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Electronics

Samsung Experience Zone now available at HIA

2min0
Qatar Duty Free (QDF) has launched a one-of-a-kind Samsung Experience Zone in Hamad International Airport (HIA). The Experience Zone, which is located at Concourse C, showcases the newest Samsung products for passengers to experience first hand. The Samsung Experience Zone, measuring approximately 150 square metres, showcases the latest mobile phones and accessories, such as Samsung […]
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Retail Asia25/04/2018
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Food

Cocosnack offers a new diner experience

1min0
Cocosnack, in the centre of Hue city, claims to be the first American diner in Vietnam offering both local and international food. As the photos show, the venue features an unforgettable pink colour palette with strong 1950s-influenced theming. The shocking pink is offset by a black-and-white chequered floor. As well as burgers featuring Australian beef, […]
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Retail Asia29/08/2017
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General

GSK Shopper Science Lab opens in Singapore

4min0
A new GSK Shopper Science Lab opened in Singapore will help drive business growth across Asia-Pacific, the company says. GlaxoSmithKline (GSK) Consumer Healthcare describes the research centre as a “cutting edge facility” which will deliver unique shopper insights and collaborations with retailers. “The Shopper Science Lab is a world-class shopper insight facility, equipped with state-of-the-art […]
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Retail Asia29/06/2017
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Research

6 key components to effective customer experience

5min0
Today’s highly competitive retail environment requires that retailers create compelling and unique customer experience (CX) allowing them to have a frictionless shopping experience across all the channels. The customer experience is not confined to a single department or a job role but a holistic organizational effort that requires participation from all the stakeholders within the […]
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Retail Asia14/06/2017
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E-Tailing

Samsung Experience Store Large unveiled at The Gardens Mall

2min
Samsung Malaysia Electronics relaunched one of its most prominent Samsung Experience Store Large (SESLs) in Malaysia at The Gardens Mall here. Being only one of a handful of SESL establishments in the country with vast retail area that integrates merchandising, experiential zones and customer services, the grand reopening marked the establishment’s first major revamp since […]
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Retail Asia24/01/2017
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General

Indonesian mall integrates tech in the shopping experience

10min
Supermal Karawaci, one of the largest mall entertainment center in Western Jakarta, has launched an interactive mobile application that would allow retailers to offer personalized content and engage with customers better. The 125,000-square-meter retail destination in Banten Province, West of Jakarta has over 1,000 retail stores and outlets, three cinemas and the largest Timezone arcade […]
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Retail Asia24/11/2016
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Telecom

Nokia unveils machine learning-powered customer experience solutions

2min0
Nokia has powered major updates to its Motive Customer eXperience Solutions (CXS) software portfolio, promising communications service providers with advanced machine learning capabilities to reduce costs and improve customer experiences. Nokia Motive Service Management Platform (SMP) 7.0 and Motive Care Analytics (CAL) 2.0 use machine-learning algorithms developed by Nokia Bell labs — advanced capabilities that […]
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Retail Asia13/11/2016
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Fashion

Lane Crawford selects Orange Services’ Cloud to improve digital shopping experience

3min0
Orange Business Services has been selected by Lane Crawford, a multi-brand designer label luxury retailer, to provide a cloud-based platform to extend, secure and manage its IT resources in Hong Kong and China. This deployment will enable Lane Crawford to marry offline strengths with digital advantages and offer its customers a more connected retail experience. […]
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Retail Asia29/10/2016
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Telecom

QVC Japan taps Verint to enhance quality assurance, customer experience

2min0
TV shopping firm QVC Japan is leveraging Verint Workforce Optimization in its in-country contact centers to drive operational improvements, as well as enhance the quality of calls and productivity of its customer service agents. QVC is also using and benefitting from Verint Speech Analytics, which continues to play an important role in its focus on customer engagement. Having […]
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