Tag: omnichannel

Retail Asia08/11/2018
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4min0
Fung Retailing and Alibaba have formed a strategic partnership to launch more international lifestyle brands in Mainland China. The partnership will bring closer Alibaba’s 600-million user base and Fung Retailing’s 3000+ network of stores across Greater China, UK, France, South Korea, Singapore, Malaysia, Thailand and the Philippines. Its partly- or majority-owned businesses include Circle K […]

Retail Asia15/10/2018
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5min0
Cashmaster Asia today announced the Introduction of Cashmaster QR-Connect, a QR code application providing enhanced software functionality for its Cashmaster One range of count-by-weight cash counting devices that offers an innovative, simple solution to integrating with back office or POS systems. When installed, count data is presented as a QR code on the display of the […]

Retail Asia15/10/2018
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3min0
Brooks Brothers, the oldest clothing retailer in the U.S., selected  Manhattan Associates Inc. (NASDAQ: MANH) to improve contact centre operations and deliver a seamless omnichannel shopping experience for customers worldwide. New York-based Brooks Brothers is deploying Manhattan Active Omni to fuel its “buy anywhere, get anywhere” customer experience platform across its full network of 300 […]

Retail Asia15/10/2018
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2min0
Luxasia, the leading omnichannel partner for beauty and luxury lifestyle brand distribution, retail, and e-commerce in Asia Pacific, has announced its expansion plans into Australia and New Zealand (ANZ) through the acquisition of a majority stake in fragrance and beauty distributor, Pacific SMM. This brings the expanding company’s regional presence to 14 countries, in line […]

Retail Asia09/10/2018
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7min0
Indonesia’s Moka, a startup that helps SMEs and retailers manage payment and other business operations, has pulled in a $24 million Series B round for growth. The investment is led by Sequoia India and Southeast Asia — which recently announced a new $695 million fund — with participation from new backers SoftBank Ventures Korea, EDBI — the corporate investment arm […]

Retail Asia28/06/2018
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6min
Luxury retail has run into a conundrum as digital channels and eCommerce continue to edge out brick-and-mortar shopping venues. Although eCommerce may not be replacing traditional retail just yet, it’s a channel that merchants can’t afford to ignore. Despite this widely accepted reality, many luxury brands have been doing just that: ignoring it. For many […]

Retail Asia15/05/2018
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7min0
The future of retail is about to be delivered to Hong Kong’s commercial developers, and it’s coming via the Internet, according to a report released today by property consultancy JLL. The company’s report on the city’s shopping scene, “Reimagining Retail – Bricks, Mortar and the Evolution of E-Commerce in Hong Kong,” forecasts that the value […]

Retail Asia01/05/2018
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5min0
Capillary Technologies, a leader in omnichannel engagement and commerce solutions, has been locked in as the omnichannel partner for Kanmo Retail Group, which manages a portfolio of more than 70 brands across Indonesia, including Mothercare, Karen Millen, Coach, Justice and T.M. Lewin.Capillary will play a strategic role in supporting Kanmo Retail Group’s mission to provide outstanding […]

Retail Asia30/03/2018
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5min0
Retailers have long been using online channels to make up for sluggish sales at their brick-and-mortar stores, but recently, they have taken the shift to another level, introducing products exclusively for online. The trend-conscious fashion and cosmetics sectors are at the forefront of this new strategy. Beanpole Ladies, a brand under Samsung C&T, recently introduced […]

Retail Asia09/01/2018
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5min0
Specialising in electronics, IT and furniture, COURTS Singapore has put more than a year into researching and redesigning its in-store experiences and omni-channel customer journey. The results are two recent announcements: the relaunch of its e-commerce website, built by e-commerce agency SmartOSC, together with the opening of its newly redesigned Megastore in Tampines, transforming the […]

Retail Asia02/01/2018
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7min
Supaluck Umpujh, chairwoman of The Mall Group, said that Thailand 4.0 is an economic model to promote and transform Thailand into a digital economy. Digital economy refers to the widespread use of digital technologies, which are rapidly transforming business practices and social interactions. According to the Thai Board of Industries, the strategic framework for digital […]

Retail Asia27/12/2017
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3min
Deck Commerce, a leading omni-channel commerce technology provider, today announced that Build-A-Bear Workshop, – an interactive destination for making personalized furry friends – has implemented Deck Commerce’s Distributed Order Management Solution to help streamline, optimize and integrate its omni-channel retail operations. Celebrating 20 years of business in 2017, Build-A-Bear is a global brand kids love […]

Retail Asia29/08/2017
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7min0
RCG co-CEO’s Hilton Brett and Daniel Agostinelli have managed to inspire confidence in the market following the fall-out from their $105 million Hype DC acquisition and its subsequent $9.7 million write-down in May. Reporting its first full year of trading since the deal with Accent Group last year, Brett acknowledged that the purchase of the brand, […]

Retail Asia24/08/2017
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4min0
Cosmetics retailer, Sephora, will open its 11th Australian store at Westfield Bondi Junction in September. The new location adds to the beauty chain’s five Sydney stores, located at Pitt St, Broadway, Macquarie, Warringah, Macarthur Square, as well as the soon to open Charlestown (Hunter Valley) location. Sephora country manager, Libby Amelia, said it had been […]

Retail Asia07/07/2017
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11min0
The omnichannel model has become a new weapon in the race to maintain and expand market share in the electronics retail industry. The coveted Top 3 A latecomer taking on established competitors, FPT Shop only started to strengthen its e-commerce channel in 2014. Within a single year, revenue from this business segment was only VND318 […]

Retail Asia24/05/2017
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7min
The “Amazon effect” has disrupted the entire retail industry by conditioning consumers to expect personalized, customer-centric service. As ecommerce gains market share, U.S. retailers are looking abroad for growth. Nordstrom, for instance, recently expanded to Canada and boosted revenue. Another hot market for foreign expansion is China, with nearly 1.4 billion consumers who are tech-savvy, […]

Retail Asia13/04/2017
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2min0
The rising relevance of the cloud in the current business environment is prompting contact center solution providers (CCSPs) to shift from a premise-based legacy infrastructure to hosted/cloud contact centers. Global, as well as mid-sized CCSPs such as Avaya, Genesys, Verint, NICE, Cisco, Unify, Interactive Intelligence and West Interactive, are strategically offering an omnichannel customer experience to attract business across end-user […]

Retail Asia06/04/2017
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4min0
With the increase in operating costs and growing competition in e-commerce, Singapore’s retailers are realising the importance of leveraging omni-channel retail strategies to bring new and better experiences to today’s shoppers. Philips Lighting, a global leader in lighting, has become the first lighting solutions provider to announce the launch of a ‘chatbot’ on their local […]


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