Driven by the growth of e-commerce and online, cross-border transactions, UPS and 7-Eleven have entered into an exclusive partnership in Singapore for an innovative delivery system.
The agreement will see 20 7-Eleven outlets at Shell petrol stations across Singapore serve as Alternative Delivery Locations (ADL) for UPS packages.
“The online shopping market in Singapore is projected to reach SGD4.4 billion (USD) by 2015, and our customers have raised concerns about not being available to sign off on their purchases when they arrive,” said Ingrid Sidiadinoto, Managing Director, UPS Singapore.
The new solution offers customers the flexibility of collecting packages coming from selected online retailers, at the closest participating Shell ADL, if they are not available when UPS makes the first delivery attempt.
She said the new arrangement is expected to help raise the bar on customer service by giving customers greater control over their e-commerce shipments. With 7-Eleven operating 24 hours a day, 7 days a week, the 20 strategically-located outlets participating in the initiative would allow customers to retrieve their packages from a secure and staffed location at their convenience.
In addition to the 7-Eleven partnership, Shell will also be fueling UPS’s 100-strong Singapore delivery fleet with Shell Diesel and Shell FuelSave, which help UPS to reduce harmful emissions and its carbon footprint in Singapore.
“We look forward to welcoming UPS customers to our 20 ADL stations at any time of the day, and assisting them in retrieving their online purchases,” said Leong Chee Hoe, Regional Key Account Manager East for Commercial Fleet, Shell Singapore.