AirAsia has extended its suspension of all flights to Wuhan, China until Feb 15.
On Thursday, the low-cost airline announced the suspension of its flights to Wuhan, the epicentre of a new coronavirus outbreak, until Jan 28.
AirAsia’s flights to Wuhan depart from Kota Kinabalu, Bangkok and Phuket.
AirAsia Bhd, in a statement today, said passengers affected by the move can obtain either a full refund or a credit account.
It advised passengers to check with their respective governments or embassy offices prior to their traveling dates.
“We are making provisions for guests with flight bookings to/from all destinations in mainland China to obtain credit account or full refund. Passengers can only choose one of the two options.
“The provisions are for passengers who have purchased flight tickets to/from mainland China until Feb 15 and return flights from Feb 16 to 29, that were ticketed prior to Jan 24, 2020,” said the airline.
Passengers who are affected by this change can obtain online credit to be credited into their AirAsia BIG Loyalty account, which can later be redeemed for ticketing within 90 days.
The actual travel dates can be after the expiry dates of their cancelled ticket dates, as long as the flight schedule is out.
The airline is also offering a full refund in the equivalent amount to their bookings as the other option.
Refund requests can be made with AVA at support.airasia.com, which passengers can find under “AirAsia flights to/ from Wuhan” for flights to/from Wuhan or “China Voluntary Refund” for flights to/ from other mainland China destinations buttons at the website.
“For bookings made through travel agents including online travel agents, refund requests are to be made via the respective travel agents,” said the airline.