Amid the alarming spread of COVID-19 across the country, low-cost carrier AirAsia Indonesia announced on Saturday that it would suspend all its QZ flight code services starting April 1.
The carrier’s domestic and international routes will be temporarily suspended until April 21 and May 17, respectively.
“AirAsia Indonesia will continue to monitor the development of the situation and conduct steps to anticipate what’s required to continue our flight services,” read the statement.
The airline said affected passengers would be notified by email and SMS. Passengers can access support.airasia.com to either reschedule their flight before Oct. 31 at no additional charge, or convert the amount paid for the flight into a credit account that can be used for the next 365 days.
Those who booked their flights through booking group services, travel agencies or other third parties are advised to contact the respective parties.
Passengers who need to travel in the near future are advised to reschedule their flight to a date prior to April 1.
Meanwhile, on March 20 national flag carrier Garuda Indonesia announced that it would continue to operate some of its services, including to Australia and Netherlands.