AirAsia Philippines (Z2) has canceled all domestic and international flights until 30 April 2020, at the earliest. The decision was made after the Philippine government’s directive to extend the Enhanced Community Quarantine period in Luzon.
AirAsia customers with existing flight bookings made on or before 22 March 2020 with a departure date until 31 May 2020 can select from a range of extended flexibility options:
Unlimited Flight Change: Change to any new travel date before 31 October 2020 on the same route for an unlimited number of times without any additional cost subject to seat availability; OR
Credit Account: Retain the value of the flight booking in your AirAsia BIG Member account for future travel with AirAsia to be redeemed within 365 calendar days from the issuance date.
For bookings made through travel agents, including online travel agents, refund requests must be made via the respective travel agents.