AirAsia Indonesia has stopped its Bandung-Pekanbaru flight route starting on August 1, 2016, as a part of a network reconstruction effort.
The official information has been conveyed to all the affected passengers via email.
As the compensation, the company has informed the customers who have booked tickets for the route after July 30, that they can select one of the options offered by AirAsia as follows:
1. Reschedule to Bandung-Pekanbaru (roundtrip) departing before August 1, 2016, without additional charges and subject to seat availability.
2. Credit shell deposit in AirAsia worth the paid ticket/product price that can be used to purchase ticket or other AirAsia products. Credit shell is valid for six months (180 days) since the issuance date.
3. Full refund worth of ticket/product that have been paid, in accordance with the payment mechanism.
For further information and assistance, customers can contact: AirAsia Indonesia call center at 0804 1 333/ +6221 2927 0999, online form at www.airasia.com/id/en/e-form.page, AirAsia live chat (available via Ask AirAsia), and AirAsia Customer Service Center available in the airport.
Passengers are advised to always update their email address and active mobile phone number (included with the country code) on their membership profile on AirAsia website to receive the latest information on flights.