Alibaba Group recently unveiled significant enhancements to its Qwen artificial intelligence (AI) app. The updated capabilities allow users to carry out tasks such as ordering food delivery and making travel reservations directly through the AI chat interface, eliminating the need to alternate between different applications.
These new features, currently undergoing public testing in China, represent a strategic shift by Alibaba towards consumer-facing AI. The company has traditionally focused on providing enterprise AI services through its cloud business, but is now emerging as a strong contender in the consumer AI space against domestic competitors like ByteDance and Tencent.
Wu Jia, Vice President of Alibaba Group, commented on the recent developments. “The innovations we are introducing today reflect our transition from AI models that comprehend to systems that perform actions, closely tied to real-world services.”
AI agents are seeing a surge in global popularity as more businesses recognize their potential in facilitating real-world tasks. This trend is evident in recent industry movements, such as Meta Platforms acquiring start-up Manus to enhance its AI systems capable of handling multi-step tasks, and OpenAI launching its ‘Operator’ agent that can make restaurant reservations and fill out forms for users.
The Qwen app’s upgrade integrates key services from the Alibaba ecosystem into a unified AI interface. These services include the e-commerce platform Taobao, instant commerce, the payment system Alipay, travel service Fliggy, and the mapping platform Amap.
For example, the integration of Alipay with the Qwen app allows users to authorize and complete transactions without exiting the chat. According to Alibaba, the AI payment feature currently supports instant commerce orders and will extend to more services in the future.
In addition to the integrations, Alibaba introduced a ‘Task Assistant’ feature in an invite-only beta version. This assistant can make actual phone calls to restaurants, process up to 100 documents simultaneously, and plan multi-stop travel itineraries.
Since its public beta release on November 17, the Qwen app has attracted over 100 million monthly active users in just two months. The app’s growth, powered by Alibaba’s Qwen3 foundation model, is indicative of the intensifying competition in China’s AI sector as companies race to convert advanced language models into practical consumer applications.
What new features does the upgraded Qwen AI app offer?
The enhanced Qwen AI app allows users to perform tasks such as ordering food and making travel bookings directly within the AI chat interface.
What does the upgrade mean for Alibaba’s strategic direction?
The upgrade signifies Alibaba’s strategic shift towards consumer-facing AI, marking its transition from AI models that comprehend to systems that perform actions.
What services does the ‘Task Assistant’ feature provide?
The ‘Task Assistant’ feature can make real phone calls to restaurants, process up to 100 documents at once, and plan multi-stop travel itineraries.
