Budget carrier Cebu Pacific is extending its free rebooking and travel option for passengers with booked flights until June 30.
The airline decided to adjust its booking policies to provide its passengers with “flexibility and peace of mind,” in case they change their travel plans amid uncertainties surrounding the coronavirus disease 2019 (COVID-19) situation.
Cebu Pacific said it still plans to operate flights by April 15 as scheduled.
However, passengers with confirmed bookings on any Cebu Pacific domestic or international flight from April 15 to June 30, 2020 have the following options:
- Free rebooking – rebook flights on any travel date with change fees waived. Fare difference may apply.
To rebook the flight, use the “Manage Booking” portal in the Cebu Pacific website.
- Travel Fund – place the full cost of the ticket in a Travel Fund which can then be used as payment for a future booking. The Travel Fund is valid for 180 days and can be used for bookings as far as 12 months out.
To avail of the Travel Fund option, use the “Manage Booking” portal in the Cebu Pacific website to cancel their booking and store the value in the Travel Fund.
“New flights booked from April 15 to June 30 (regardless of travel date and route), on the other hand, include CEB Flexi for FREE,” Cebu Pacific said.
CEB Flexi enables travelers to rebook their flights up to two times, fare difference may apply.
The airline also apologized for the delays in reverting to messages and long wait times for calls.
“This is due to the high volume of passenger concerns being addressed by our team. Please bear with us,” it said.
“We thank our passengers, partners and our stakeholders for their patience and trust,” it added.