Deliveroo announced a completely free, first-of-its-kind insurance package for all on-demand self-employed Deliveroo riders in Hong Kong and worldwide. Starting from October, Deliveroo riders will be able to claim costs if unable to work as a result of an on-the-job injury. This move makes Deliveroo a leader in providing on-demand riders with the flexible work they value and the security they deserve.
Deliveroo has worked with leading global insurers to tailor policies which meet the needs of riders. In Hong Kong, all Deliveroo riders will be automatically enrolled onto a personal injury policy from leading insurance provider Marsh; whether on bicycles, scooters or making deliveries by foot. This will apply to all riders whilst they are online and logged in to the Deliveroo app, including up to one hour after logging off.
The accident and injury cover is wide ranging, with measures including:
- HK$77,000 for accidental medical expenses
- HK$385 for each night in hospital
- Up to HK$3,850 per week for temporary incapacity
- Loss of sight, hearing, speech or limbs due to accidents are covered
- HK$346,500 for accidental death/permanent disablement
Brian Lo, General Manager Deliveroo Hong Kong, said: “Riders are at the heart of our business and this new industry-leading insurance package is hugely important for all those who ride with Deliveroo. Riders deserve security while they’re out on the road. We want to make sure that riders are protected in case anything goes wrong while they are working, and that’s why we are so delighted to be announcing this important package. Deliveroo riders are heroes and we want to give something back. We are growing quickly and hope more and more people will choose to work with us.”
Qasim Khan, a rider with Deliveroo, said, “As a rider who loves working at Deliveroo, I am always worried about my safety when I’m out and about to do deliveries. The accident and injury insurance gives riders a peace mind. We will feel more safe when we are working on road. Most importantly, our families will also feel safe about us being part of this company!”
The move to offer free insurance to riders comes as Deliveroo reveals the company’s rapid growth in Hong Kong over the first half of 2018. Deliveroo’s total number of riders in Hong Kong is 2,000, which has more than doubled in six months. The business expects this to grow to 2,800 by the end of 2018. Deliveroo has also significantly increased its number of partnering restaurants by nearly 50% in six months, to 3,500. Restaurants which use Deliveroo see their revenue boosted by up to 25% and dinner orders by 20%, in the past quarter, enabling more opportunities for business development and new hires.
With further expansion set to continue in the months ahead, Deliveroo is now looking for more riders and walkers to join the company and enjoy its well-paid, secure, flexible work that can be combined with other responsibilities such as studying. The free and automatic insurance coverage will be starting in October. Current riders and walkers who successfully refer someone new to Deliveroo in Hong Kong will receive up to HK$2,500.