DHL Parcel’s customers can now use Amazon’s digital smart speaker “Alexa” for updates on their parcels’ delivery status and location.
“We want to continually expand and improve service levels for our customers, so of course we’re going to take a close look at any new and innovative technologies available. As an innovation leader in the industry, this is the standard we set for ourselves,” said Michaela Lukas, who heads DHL Parcel’s customer service for private customers. “Voice enabled technologies, including hands-free interaction with online apps, will become more and more prevalent in the future.”
Depending on user feedback, DHL plans to extend the new voice-controlled service later this year to include information on outlet locations, opening hours, products and prices.
A number of other delivery companies- including DPD – have also been rolling out applications for Alexa on the Amazon Echo and Amazon Dot platforms.