FedEx customers in the Asia Pacific market have a new e-commerce delivery option. FedEx Express — subsidiary of Memphis-based logistics and delivery powerhouse FedEx Corp. — announced Jan. 23 its FedEx Delivery Manager service would now be offered in Australia, China, Japan, Malaysia, New Zealand, Singapore, South Korea and Taiwan (Asia Pacific).
Customers using the delivery manager service can request specific delivery times or have packages delivered to a different address as part of the free service. FedEx sends SMS or email notifications when it picks up a package; recipients can then change any delivery instructions as needed. This is also intended to reduce the amount of deliveries FedEx makes to people who are not home.
“The last mile of delivery capability is crucial to e-commerce as consumers today view convenience as a necessity and not a luxury,” said Karen Reddington, president of FedEx Express Asia Pacific, in a release.
FedEx recently confirmed the importance of an “efficient and flexible shipping process” to SMEs [small-to-medium enterprise] via a FedEx-commissioned research study. According to the company, study results showed that 79 percent of Asia Pacific SMEs generate revenue through e-commerce; 32 percent have had e-commerce growth in the past 12 months; and, of the businesses that reported e-commerce growth, 46 percent said they needed more flexible shipping options.
The study, “Global Trade in the Digital Economy: Opportunities for Small Businesses” was commissioned by Harris Interactive on behalf of FedEx in September 2016.
With this latest addition, FedEx Delivery Manager is now offered in 41 markets across the world, including Asia Pacific, Europe, North America, Latin America and the Middle East.
“The flexible delivery options provided by FedEx Delivery Manager will give end-consumers the peace of mind and enhance their overall online shopping experience,” Reddington said. “This is crucial to businesses, especially SMEs, as this will help them meet customers’ expectations and stay ahead of the competition.”
FedEx Corp. reported $60.3 billion in annual revenue for fiscal 2017. In total, FedEx has more than 400,000 employees across the world. FedEx reported $16.3 billion in revenue for its second quarter 2018 results.