In a bid to bolster the skills of its customer-facing staff in the area of wealth management, HSBC has inaugurated a new learning initiative in Singapore, partnering with an academic institution and an aviation firm.
HSBC has unveiled its Wealth Academy in Singapore, designed to enhance the advisory competencies and services of its frontline teams. The Academy will work together with London Business School for advanced learning, and through a freshly inked agreement, will also cooperate with Singapore Airlines Academy to cultivate service excellence and client experience.
The bank has mandated all relationship managers and wealth advisors based in Singapore to complete training at the Wealth Academy by the end of the current year. This program is part of a larger global rollout that will span 16 markets.
The academy aims to facilitate career growth for frontline staff through three pillars of structured learning.
The first pillar involves the establishment of a Wealth Knowledge Hub, a digital curriculum that ranges from basic to advanced wealth concepts. The second pillar includes both in-person and virtual sessions with global experts via Wealth Live Learning. This will concentrate on topics such as client engagement, product knowledge, and risk and controls. Lastly, the third pillar will provide development pathways to certain participants via Wealth Excellence.
“In a complex and competitive wealth management landscape, our people will always be our key differentiators, and the launch of the Wealth Academy reflects our long-term commitment to developing a future-ready frontline that can support clients with confidence and insight,” stated Ashmita Acharya, head of International Wealth and Premier Banking, HSBC Singapore.
What is the purpose of HSBC’s Wealth Academy?
The Wealth Academy is designed to enhance the advisory skills and services of HSBC’s frontline teams, preparing them for a complex and competitive wealth management landscape.
What are the three pillars of learning at the Wealth Academy?
The three pillars include the digital curriculum of the Wealth Knowledge Hub, in-person and virtual sessions with global experts via Wealth Live Learning, and development pathways offered through Wealth Excellence.
Who is required to undergo training at the Wealth Academy?
All relationship managers and wealth advisors based in Singapore are mandated to complete training at the Wealth Academy by the end of the current year.
