Total revenue increased by 9.1% to IDR 55.9 trillion, driven by improvements in customer quality and contributions from all business lines. Cellular revenue grew by 7.5% due to increased revenue in the data and interconnection sector, while multimedia, data communication, and internet (MIDI) revenue rose by 23.4%, supported by increased revenue from IT services.
EBITDA also grew by 10.2%, totaling IDR 26.4 trillion, demonstrating an EBITDA margin of 47.2% and Indosat’s efficiency in converting revenue into earnings. Profit for the period attributable to owners of the parent increased by 38.1%, totaling IDR 4.916 trillion, reinforcing the company’s financial health and ability to deliver returns to stakeholders.
Vikram Sinha, President Director and CEO of Indosat, mentioned, “2024 was a challenging year. Despite this, we managed to secure a strong performance as a commitment to continue delivering value to our stakeholders. This strong financial and operational performance also underscores Indosat’s commitment to continuously drive the advancement in the telecommunications industry ecosystem in Indonesia.”
Throughout 2024, data traffic increased by 12.2% year-over-year (YoY), reflecting the growing demand for Indosat’s services. The company expanded its network infrastructure by increasing the number of 4G BTS to 196,000 to enhance service quality for customers. This led to a 6.6% rise in mobile average revenue per user (ARPU), totaling nearly IDR 40,000 and showcasing the success of Indosat’s go-to-market strategy.
In the final quarter of 2024, Indosat relaunched its postpaid service under the IM3 Platinum brand, integrating artificial intelligence (AI) to deliver a premium customer experience. The company is also embedding AI into its network operations through a partnership with Nokia, which aims to expand its 4G and 5G networks and provide smarter and more efficient connectivity.
Indosat is also collaborating with UiPath to empower 100,000 Indonesians with enterprise automation skills by 2027, aligning with its mission to drive digital transformation and foster an AI-ready workforce in Indonesia.
The company’s capital expenditure (CapEx) in 2024 totaled IDR 9.937 trillion. Indosat will focus on enhancing cellular networks to support the growing demand for AI-powered digital services.
“By embedding AI across our operations and fostering collaborations rooted in the spirit of mutual cooperation, we are accelerating towards Indosat’s larger purpose of empowering Indonesia,” concluded Sinha.
