J&T Express, Southeast Asia’s leading e-commerce logistics provider, today announced the opening of its third warehouse in Singapore as part of its plan to develop a nationwide warehouse network. The opening reflects the exponential growth experienced since its launch in January 2020 and the company’s commitment to drive service excellence in the logistics industry.
Housed in the west of Singapore, the new warehouse will allow the company to deliver an enhanced experience to both its sellers and consumers in Singapore. The warehouse will enable J&T Express to improve the efficiency and increase its daily volume capacity.
“The plan to open our third warehouse within a year of entering the Singapore market is a significant achievement for the team at J&T Express. Our agility and ability to adapt have contributed to our unprecedented growth during this period of drastic change,” said Andrew Sim, CEO, J&T Express Singapore.
J&T Express has rapidly increased its headcount to deliver on its commitment of service excellence in the e-commerce logistics space. Understanding the importance to resolve feedback at speed, it has achieved multiple growth of seller support strength and customer service team. Furthermore, customer service team’s working time has been extended to seven days a week to effectively act on consumers’ queries and improve the flow of communication.
“We recognise our role as the bridge between our customers and their consumers”, said Mr Sim. “The opening of our latest warehouse is a reaffirmation of our commitment to the Singapore market and our dedication to improving our suite of offerings so we can deliver the best experience possible.”
The changes in consumer behaviour are set to stay with more than three quarters (76%) of Singapore consumers indicating that they do not intend to return to the pre-pandemic levels of online shopping, according to Nielsen. In fact, during the recent circuit breaker period, J&T Express experienced a 100% increase in the number of daily deliveries. To meet the rising demand for deliveries, the e-commerce logistics provider accelerates its expansion plans for additional warehouses.
Operational efficiency is a key priority for J&T Express. In response to the increased demand, the existing operation and delivery capabilities have been strengthened with the enhanced delivery system and tools in place. To ensure the timely delivery of parcels, the company has extended the daily delivery hours from 9am to 10pm, and has hired and trained more drivers, provided with the most optimised routes.
Complementing more warehouses is an increase in the company’s fleet, which includes a mix of smaller vans and larger trucks. The variety in fleet solutions will allow J&T Express to better support its partners in delivering parcels of all sizes. This comes as the company sees a growth in consumers turning to e-commerce platforms to purchase larger household items, which were previously purchased in-store, such as furniture.
Recognising that quality control measures is critical to become operationally efficient, J&T Express has expanded its quality control team and enhanced the existing systems. At the same time, its suite of solutions places it in prime position to support the burgeoning demand for deliveries in Singapore and Southeast Asia, fully leveraging the country’s strategic location as a gateway to the region.
“We are proud to have built strong relationships with our customers, without whom we would not be where we are as a business today,” shares Mr Sim. “E-commerce is here to stay and will be the key driver of the logistics industry in the years ahead. This makes being our ability to pivot a key trait that will allow us to continue supporting our customers as they turn to digitalisation.”
Since its launch in 2015, J&T Express has grown from humble beginnings in Indonesia, to a network of eight markets across Singapore, Malaysia, Vietnam, the Philippines, Thailand, Cambodia and China, making it one of the fastest growing e-commerce logistics companies in the region. In Singapore, the company’s long-term relationships with both local and global brands across a host of industries and marketplaces including Amazon, Lazada, Shopee and eCapitaMall, have propelled it into a position among the top logistics companies.