Mercedes-Benz India has announced a host of warranty and service initiatives to support its customers during the COVID-19 pandemic. Given the ongoing lockdown, the carmaker is offering an extension on timelines to honor warranty claims and warranty protection against lapsed service. This means Mercedes-Benz car owners, whose warranty or free service plans have or will expire between April 15 and May 31, 2021, will now get an extension on these benefits until June 30, 2021. The announcement comes just a day after rival Audi India announced a similar initiative.
These benefits are for Mercedes-Benz car owners, whose warranty or free service plans have or will expire between April 15 and May 31, 2021
In addition to the extension on standard warranty package and protection against lapsed service, Mercedes-Benz India will also support claims related to extended warranty and motor vehicle insurance (Daimler Financial Services Insurance), until June 30, 2021. This is for customers whose extended warranty or motor insurance has lapsed between April 15 and May 31, 2021. Also, if the vehicle’s standard warranty is expiring during the aforementioned dates and the customers wish to purchase an extended warranty, they will get an extension till June 30. Mercedes-Benz India says that it will also continue to support its customers with the Road-Side Assistance program with special permissions, wherever required.
Talking about the initiative, Martin Schwenk, MD & CEO, Mercedes-Benz India, commented, “In the current challenging situation it remains our endeavor to assure our customers of complete peace of mind when it comes to their vehicles. Through these specially crafted service initiatives along with our service teams’ ongoing support working remotely, our customers will continue to enjoy a hassle-free vehicle ownership.”