Initial reaction from the launch of Oreo Zero sugar-free cookies in China has been disappointing, Mondelez International Inc’s CEO said, underscoring some of the challenges facing the global snack giant as it makes a big push in the market.
Mondelez launched Oreo Zero in China in August, taking a cue from social media trends showing reduced-sugar and sugar-free diets as a key trend, and the limited availability of zero-sugar biscuits in the country.
“The reaction of the consumer has been a little bit disappointing … for one reason or the other, the consumers feel it is not the real thing,” Chairman and Chief Executive Officer Dirk Van de Put told Reuters.
“This indicates the dilemma,” he said. “We can offer the products to the consumer, but it’s not given that the consumer will buy and eat them.”
Mondelez, which also makes Ritz crackers, belVita biscuits, Cadbury chocolates and Trident gum, has set a target to grow Oreo sales by $1 billion by the end of 2023. The brand surpassed $3 billion in global sales in 2019.
Oreo Zero cookies contain maltitol instead of traditional sugars like sucrose and glucose, and the tweak gives a very slight difference in taste that only heavy consumers of regular Oreos would be able to identify, according to the company.
The lukewarm consumer response underscores a challenge for global snack firms with a well-known brand and product. Mondelez varies the amount of sugar it includes in Oreos in different markets around the world. In China, Oreos have less sugar than do Oreos in the United States, which could make for an easier transition to no-sugar cookies.
Chinese consumers, however, remain cautious about packaged foods’ no-sugar claims, said Michael Norris, research and strategy manager at Shanghai-based consultancy AgencyChina.
For example, sugar-free drinks commanded only 1.25% of China’s soft drinks market in 2019, according to a June Dongxing Securities report, though Genki Forest’s sugar-free fizzy drinks and Suntory’s Oolong tea are gaining popularity.