Singapore’s OCBC bank has significantly advanced its position in the regional payments sector by incorporating eight major Southeast Asian digital wallets into its banking app. This move has established the most inclusive bank-to-wallet ecosystem in the region, according to the bank.
The decision, facilitated by an expanded partnership with Visa, is designed to simplify remittances, reduce expenses, and bring countless unbanked consumers closer to digital financial services. Now, OCBC customers in Singapore can directly transfer money to top wallets in Indonesia, Malaysia, the Philippines, and Vietnam.
The recently integrated wallets include the Philippines-based Coins and GCash, Indonesia’s GoPay, LinkAja, and Ovo, Vietnam’s Momo, the Philippines’ PayMaya, and Malaysia’s Touch ‘n Go. This addition builds upon the previous year’s integration of Weixin Pay and Alipay, bringing the total number of wallets to ten. Collectively, these wallets represent a user base of nearly 2.72 billion.
This improvement directly tackles the most significant challenges in conventional remittances, namely speed, cost, and accessibility. OCBC points out that a large number of foreign workers still depend on cash agents or manual transfers.
Through bank-to-wallet connectivity, either the workers or their employers can send funds instantly and without any fees, even if the recipients do not have a bank account or access to physical branches. OCBC anticipates high adoption rates among Singapore’s 1.6 million foreign workers.
OCBC introduced wallet transfers to China a year ago and has since processed more than S$60 million through this feature. Cross-border transfers to China have increased fourfold, with 90% of users avoiding branch visits. Three-quarters of these users are PMETs, primarily Chinese nationals sending money home. This initial success set the groundwork for the current broader rollout across Southeast Asia.
The expanded capabilities have been made possible by Visa Direct, which links nearly 11 billion endpoints worldwide, including over 3.5 billion digital wallets. According to Adeline Kim, Visa’s Singapore country manager, Visa Direct is helping to “bridge financial gaps”. Moreover, six out of ten Singaporean remittance users anticipate maintaining or increasing their overseas transfers this year.
Sunny Quek, OCBC’s head of global consumer financial services, has said that the bank is making good on its promise to extend beyond China. He said that “By connecting OCBC accounts to eight of Southeast Asia’s most popular wallets, we are removing friction from cross-border payments and making remittances faster, cheaper, and more inclusive.”
He further revealed OCBC’s long-term plan to connect its customers to 50 wallets globally, which would make its app “the most comprehensive wallet access of any banking app”.
This development further solidifies OCBC’s standing as a leading regional financial institution. As one of the world’s most highly-rated banks and one of the largest financial groups in Southeast Asia, OCBC continues to invest in consumer banking innovation in the face of growing competition in the digital payments and fintech landscapes.
What new capabilities has OCBC Bank added to its banking app?
OCBC has integrated eight major Southeast Asian digital wallets into its banking app, facilitating direct money transfers to top wallets in Indonesia, Malaysia, the Philippines, and Vietnam.
What are the benefits of this integration for OCBC customers?
This integration simplifies remittances, reduces costs, and allows for the instant and fee-free transfer of funds – even if the recipients don’t have a bank account or access to physical branches.
What is OCBC’s long-term vision for its banking app?
OCBC aims to connect its customers to 50 wallets globally, with the goal of offering the most comprehensive wallet access of any banking app.
