Wan Yang Health Product and Foot Reflexology Centre, a well-known massage and reflexology chain in Singapore, has unexpectedly shuttered all its outlets. There are reports of customers losing in excess of S$29,000 (US$22,230) due to unutilized prepaid packages.
All five of the chain’s outlets across the city-state have displayed notices indicating an immediate halt of operations. Further, they have plans to initiate formal liquidation proceedings. The company’s website link on its social media page is now defunct, and phone calls to the outlets have gone unanswered. The outlets are now listed as permanently closed on Google Maps.
Customers, who had interacted with the outlets as recently as the preceding week, were taken aback by the sudden closure. They reported that the business seemed to be functioning normally, with appointments being scheduled for upcoming days. Celine, a regular customer, had an appointment scheduled for the following day but found the shop unexpectedly closed. Similarly, another long-term customer, Daniel, had purchased a substantial package and had a significant portion of it remaining. He too had an appointment scheduled, only to find the establishment boarded up.
Customers reported that the staff had been promoting new packages just days prior to the sudden closure. Given that Wan Yang was an established and reputable business, the abrupt closing has led to significant concern and speculation. The Consumers Association of Singapore has received 15 complaints related to the unexpected closure of Wan Yang outlets. The association has expressed deep concern over prepayment losses in the beauty and wellness sector due to sudden business shutdowns and is currently seeking clarification from Wan Yang regarding customer refunds for unused packages.
Some customers have raised questions about the impact on Wan Yang’s employees and whether they were also blindsided by the sudden closure. There are concerns about the possibility of a situation similar to that of the bakery chain Twelve Cupcakes, which abruptly closed and left its employees without their owed salaries.
What led to the sudden closure of Wan Yang Health Product and Foot Reflexology Centre?
The reasons behind the abrupt closure of Wan Yang Health Product and Foot Reflexology Centre are not currently known.
How much money have customers lost due to the closure of Wan Yang outlets?
Customers have reported losing over S$29,000 (US$22,230) related to unused prepaid packages.
What is the potential impact on employees of Wan Yang?
It is unclear at this time, but there is concern that employees may have been caught off guard by the sudden closure, similar to a recent situation with the bakery chain Twelve Cupcakes.
