Vietnamese telecoms operator VNPT has contracted Ericsson to upgrade its charging and business support system.
Under the deal, Ericsson will provide a new online charging system to support VNPT’s 40 million prepaid and postpaid subscribers. Financial terms of the contract were not disclosed.
The Ericsson Charging System is replacing VNPT’s legacy infrastructure, and the contract also includes a backend IT peripheral system, which will simplify integration of existing IT applications. The backend system will take full advantage of the new charging features and provides a flexible platform for VNPT to deploy new and innovative services, Ericsson said in a statement.
The new online system will be put in service by VNPT during the fourth quarter, allowing VNPT to launch 4G services on this new platform. It also marks an important step in the company’s digital transformation, the Sweden vendor added.
“Ericsson’s modernization of our charging system gives us the agility needed to meet the changing needs of our subscribers who expect greater control, personalization and flexibility,” said Nguyen Nam Long, general manager at VNPT Network. “It also helps us prepare for the introduction of 4G and makes it easier to further develop our service offering.”
With the new system in service, VNPT’s subscribers will be able to request and update account information in real-time and automatically get notifications on costs, balances, and bonuses. The system will also give VNPT a better understanding of subscriber behavior and make it possible to rapidly create personalized offers, for example charging individual subscribers for bandwidth or specific services.
Denis Brunetti, head of Ericsson Vietnam and Myanmar, said the Ericsson Charging System will help VNPT reduce the overall service management and service delivery costs. It will also enable VNPT to increase subscriber satisfaction and to capitalize on new business opportunities.
The Ericsson Charging System has been deployed by over 200 customers supporting around 2.1 billion subscribers worldwide, Brunetti noted.