For the fourth year running Singapore Changi Airport has been voted the World’s Best Airport by air travellers at the Skytrax 2016 World Airport Awards, held at the Passenger Terminal EXPO in Cologne, Germany.
The Skytrax awards are the most comprehensive on the planet, based on 13.25m ‘customer nominations’ across 106 nationalities of air travellers using 550 airports worldwide. The survey evaluates customer satisfaction across 39 key performance indicators for airport service and product – from check-in, arrivals, transfers, shopping, security and immigration, to departure at the gate.
Changi Airport was also voted Best Airport in Asia, as well as the Best Airport for Leisure Amenities, with the latter award recognising the airport’s music bar lounges, cinemas, music deck, swimming pool, napping and rest areas – plus its in-terminal Transit Hotel.
In order, the Skytrax best airport ranking 2016 placed Singapore Changi first, ahead of second placed Incheon, Munich Airport (3); Tokyo Haneda (4); Hong Kong (5); Chūbu Centrair Nagoya (6); Zürich Airport (7); Heathrow (8); Kansai (9); and Hamad International Doha (10).
Mr Lee Seow Hiang (left), CEO of Changi Airport Group, receiving the World’s Best Airport award from Mr Edward Plaisted (right), CEO of Skytrax. This is the seventh time that Changi Airport has picked up this top title at the World Airport Awards.
Commenting on the award to Changi, Edward Plaisted, CEO of Skytrax said: “To be voted by customers as the world’s Best Airport four years in succession is a most remarkable achievement for Changi Airport Singapore, and is clear testament to the airport’s popularity amongst air travellers.
“Changi Airport continues to innovate in both product and service options for its customers and focus on making the customer experience at the airport as enjoyable and relaxing as possible.
“To be named by global travellers as the world’s favourite airport for the 6th time in ten years is great reward not only to Changi Airport management, but for staff across every section of the airport who contribute in every little way to Changi Airport operations.”
Adding his comments, Mr Lee Seow Hiang, Changi Airport Group CEO said: “To be named the World’s Best Airport by Skytrax for the fourth year running is a significant achievement for Changi Airport and a clear affirmation that we continue to hit the right notes in our pursuit of service excellence.”