China Mobile Hong Kong Company Limited (CMHK) has publicized its plans to phase out its 2G services by midnight on June 23, 2026. The aim behind this decision is to sharpen its focus on the development of more sophisticated network technologies.
Following a comprehensive analysis of its services, CMHK has chosen to discontinue its 2G services in response to a slump in demand. By November 2025, less than 2.27% of CMHK’s overall mobile customer base was using 2G. This percentage includes those with service plans, prepaid card products, and mobile virtual network operator (MVNO) products.
In order to facilitate an effortless transition to next-generation mobile services, CMHK has been proactive in reaching out to impacted customers. Since the fourth quarter of 2023, the company has been advising these customers to upgrade their SIM cards and, where necessary, their mobile phones or devices.
CMHK remains committed to delivering superior quality communication services to both domestic residents and business customers in Hong Kong. The company’s focus is on developing future-ready network technologies.
Why is CMHK discontinuing its 2G services?
CMHK is discontinuing its 2G services due to a significant decrease in demand. The company aims to concentrate more on developing advanced network technologies.
Who will be affected by this discontinuation?
Less than 2.27% of CMHK’s total mobile customer base, which comprises service plan holders, prepaid card users, and mobile virtual network operator product users, will be impacted.
What is CMHK doing to ensure a smooth transition for customers?
CMHK has been in contact with affected customers since the fourth quarter of 2023, advising them to upgrade their SIM cards and, if required, their mobile phones or devices.
