Embraer Executive Jets and DHL have teamed up on a new global logistics model designed specifically for business aviation. With 930 executive jets (and increasing to more than 1,000 next year) flying in some 60 counties, Embraer clearly has the need for sophisticated logistics support.
“We have been continuously improving our customers’ experience in all aspects, thanks to relevant actions taken in process quality and support infrastructure,” said Waldir Goncalves, Embraer senior vice-president of customer support and services worldwide. “I’m glad that DHL will join us for this unparalleled global logistics model for business aviation.”
According to Peter Bonte, DHL’s vice president global business development server parts logistics, “DHL has a network of several locations around the world and we have selected the best of these locations to support Embraer’s customers. Some of the locations are Memphis, Belgium, Dubai and Singapore.” Some warehouses are multi-customer, but all warehouses are certified to distribute parts for Embraer. DHL segregates a part of the building for Embraer and Embraer has people in each location to manage the operation.
Embraer selected DHL because of its global footprint and relevant experience in the aerospace industry. The logistics service will provide overnight deliveries even when an order comes in late in the day. An integrated ITsolution will offer real-time visibility and improved tracking.
Asked if Embraer is considering using dedicated AOG (aircraft on the ground) business jets to ferry parts and technicians, Goncalves replied, “No, because now we have hundreds of [DHL] airplanes delivering parts around the world, so if I select just one or two jets, it is not comparable. The logistic model we have selected is much more powerful–we can get parts where we need, when we need. It’s a difference in concept.”
