The widely loved Chinese hotpot chain Haidilao will bid farewell to its flagship Singapore outlet in Clarke Quay on August 31 as its lease comes to an end. In a notice sent to patrons via text message, the closure marks a significant chapter for the restaurant, which first opened in 2012 as Haidilao’s inaugural venture beyond Chinese borders.
“This was our very first outlet in Singapore and served as an introduction to Chinese hotpot for many local diners,” remarked a Haidilao Singapore spokesperson, adding that the location has been a treasure trove of memories for both staff and guests.
The decision comes on the heels of Haidilao closing three other suburban restaurants across Singapore’s Bedok, Pasir Ris, and Punggol, part of a broader strategic reassessment following a phase of rapid expansion.
Key considerations influencing this closure, according to a spokesperson, include rising labor costs, the suitability of outlet locations, and increasing rental expenses, all of which reflect the industry’s challenges.
Representatives from CQ @ Clarke Quay, a vibrant hub favoured by locals and tourists alike, expressed gratitude for the longstanding partnership with Haidilao, which has adorned the area for 13 years. “Given Haidilao’s strong presence across the island, we have mutually agreed to refresh the #1 Store unit with a new tenant at the conclusion of its lease,” they stated.
In a generous farewell gesture, Haidilao will distribute dining vouchers valued at over SGD800,000 (approximately US$625,000) to members eligible for the program. These vouchers can be utilized without a minimum spend at any of their locations throughout Singapore.
Despite the impending closure of its flagship store, Haidilao’s footprint remains substantial, boasting over 16 restaurants in Singapore and more than 110 establishments globally, including in the U.S., Canada, and Australia.
What prompted Haidilao to close its Clarke Quay location?
The closure is primarily due to the expiration of the lease, alongside mounting labor costs, rental expenses, and the need to reassess outlet locations.
Will Haidilao continue to operate in Singapore after this closure?
Yes, Haidilao still has over 16 outlets throughout Singapore, ensuring that fans of the hotpot chain can continue to enjoy their favourite dishes in other locations.
What benefits are being offered to customers following the closure announcement?
Haidilao is providing dining vouchers worth more than SGD800,000 (around US$625,000) to eligible members, which can be used without a minimum spend at any of their Singapore outlets.
