Singapore Airlines has partnered with an Amsterdam-listed payments provider to optimize its payment processes. Payments platform Adyen will improve the experience of booking tickets online or in-app for Singapore Airlines’ customers. The payment platform also helps its customers improve authorization rates, provide flexibility on fraud risk management and richer data insights.
«For Singapore Airlines, best-in-class customer service begins with the booking,» said Warren Hayashi, President of Adyen, Asia-Pacific. «At Adyen, we have seen that payments data can be the jet fuel that powers global expansion for airlines. Payments data remains a valuable resource for companies who seek to understand their customers better and improve revenue,» Hayashi added.
The partnership will center on Adyen’s solutions to optimize Singapore Airlines’ payments process. This includes the use of Adyen’s direct credit card acquiring capabilities which eliminates the need to run payments across multiple third-party platforms, increasing the airline’s payment authorization rate by leveraging on their solutions.
Amsterdam-listed Adyen provides a modern end-to-end infrastructure connecting directly to Visa, Mastercard, and consumers’ globally preferred payment methods. It has offices across the world, serving customers such as Facebook, Uber, Spotify, Cathay Pacific, Grab, Klook, Lorna Jane, Freelancer.com, Kogan.com and Showpo.