Delayed and cancelled flights are on the rise, leading to calls for Australian passengers to be ‘better compensated’. Tigerair has the most delayed flights, followed by Jetstar, Virgin and Qantas, data from the Bureau of Infrastructure, Transport and Regional Economics shows.
Only 71.4 per cent of Tigerair flights arrived on time, compared to 77.2 per cent for Jetstar, 83.4 for Virgin Australia and 84.7 for Qantas, the report revealed. Delayed and cancelled flights are on the rise, leading to calls for Australian passengers to be ‘better compensated’ Only 71.4 per cent of Tigerair flights arrived on time, compared to 77.2 per cent for Jetstar, 83.4 for Virgin Australia and 84.7 for Qantas, the report revealed.
The average on-time arrivals across all airlines was 82 per cent and 1.9 per cent of all flights were cancelled.
This represented an increase of delayed flights and cancellations compared to previous years. QantasLink had the highest rate of cancellations in 2017, following by Tigerair and Virgin Australia Regional Airlines.
The highest rate of cancellations was 6.2 per cent on the Sydney-Hamilton Island route, followed by Hamilton-Island to Sydney at 6.1 per cent and Melbourne to Hamilton Island at 5.2 per cent.
The average on-time arrivals across all airlines was 82 per cent and 1.9 per cent of all flights was cancelled
Choice spokeswoman Stefanie Menzies told Australian airlines are ‘flying below the radar’ on consumer protection.
‘Compensation should be fair and standardised, no matter what airline you’re on or what the customer service agent decides you deserve on the day,’ she told the publication.
‘Airlines should take responsibility for their own mistakes instead of making passengers pay for a delay.’